Advanced Medical Support Assistant

Medical Support Assistant

Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to:

• Responsible for adhering to the VHA scheduling policies and procedures, as well as other HAS and local policies.
• Ensure all appointments are made from a provider's order (Clinically Indicated Date) and that when a provider order is not available, the patient's desired date is recorded correctly within the scheduling package.
• Responsible for patient check-in process (in its entirety) for their PACTs or specialty providers, including the printing of any necessary documentation needed for the appointment (health summaries, medication lists, daily plans, etc.), pre-registration of patients, Insurance Capture Buffer (IBC) scanning for private insurance, and the usage of VetLink software.
• Collects, scans, and updates health insurance information to aid in the revenue collection process.
• Completes the patient check-out process daily, which includes the completion of Return to Clinic (RTC) orders, the creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete the appointment process.
• Advises sharing beneficiaries of basic eligibility, covered and non-covered services, and program requirements with the thorough knowledge of all component programs. This will include making eligibility determinations based on the customer's status, enrollment, and services required and/or requested.
• Responsible for ensuring that patients are eligible for care at the time of scheduling, utilizing the patient enrollment menu and eligibility criteria.
• Responsible for utilizing reports to assist in the care delivery process. Reports include but are not limited to: Encounter Action Required Report, Clinic Utilization Statistical Summary, Consult Tracking Reports (CTR) (in-house and Non-VA Care), various VHA Support Service Center (VSSC) reports (access, wait times, no-shows and cancellations.
• Responsible for the VHIC Card process, assisting with Bene Travel requests, understanding the Heritage Medication Program, postage meters, and UPS labels.

Work Schedule: Monday - Friday 8:00am - 4:30pm Remote/Virtual: This is not a remote/virtual position. Functional Statement #: 51936-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized