Forward Deployed Engineer

Forward Deployed Engineer About Riley

Riley is the enterprise intelligence engine that tells companies what to do next. Our Customer Data Orchestration System (CDOS) unifies every customer signal—product usage, support conversations, research insights, revenue data, competitive intelligence, and more—into a clean, context-rich layer. On top of CDOS, Riley's Adaptive Intelligence Engine analyzes patterns, surfaces risks and opportunities, and recommends the highest-impact actions to drive growth and retention. Instead of dashboards, teams get decisions: what to build, where revenue is leaking, and what's changing in their market. We work with mid-market and enterprise companies that want to turn their data into action, not noise.

Be part of a small and tight knit team that thinks in first principles and loves to build and learn quickly while having fun! Benefits include: competitive salary, healthcare coverage, real equity ownership, and a wellness budget you'll actually use - from marathon shoes and cold plunges to massages, matcha subscriptions, mechanical keyboards, or whatever keeps you feeling like your best self.

What You'll Do at Riley

• Work directly with enterprise customers to understand their data, workflows, and goals—then architect and deploy tailored solutions using Riley's CDOS and intelligence engine.
• Build end-to-end: from integrating new data sources (Snowflake, Postgres, product analytics, call transcripts, etc.) to designing prompts, APIs, and UI flows that make insights instantly usable.
• Own real customer problems, not tickets. You'll prototype fast, ship to production, gather feedback, and iterate alongside product, data science, and design.
• Translate ambiguous business questions into technical solutions: "Why are we losing revenue in X region?" → "Here's the data source, the pipeline, the model, and the insight."
• Influence the product roadmap by spotting patterns across customers: what to automate, what to productize, and what doesn't scale yet (but needs to).

About You

• You have 3+ years of experience as a software engineer, solutions/forward-deployed engineer, or sales engineer working close to customers and real-world problems.
• You love building in the real world—where code meets messy data, customer pain, and business impact.
• You're full-stack (or dangerously close): comfortable working with APIs, databases, and frontend components, and not afraid to debug a broken CSV or weird data model when needed.
• You think in first principles, ship before it's perfect, and care more about solving the problem than protecting a job description.
• You get energy from being in the room with customers—not hiding behind a backlog or waiting for specs.
• You thrive in early-stage chaos: ambiguous requirements, rapid learning loops, and the opportunity to shape both the product and the company.