DoD IT Service Desk Analyst (Tier 1)
Leidos
Leidos LLC is seeking an experienced Journeyman Service Desk Analyst (Tier1) in Alexandria, Virginia. This role involves providing user support, logging service requests, and troubleshooting technical issues in a fast-paced environment contributing to enterprise data and analytics solutions across multiple DoD organizations. Ideal candidates should have an active TS/SCI clearance, a Bachelor's or Master's degree in a relevant field, and proven experience in technical support or service desk operations. Strong communication and problem-solving skills are essential. #J-18808-Ljbffr Leidos
- Njvc LLC is seeking a Tier 1 Help Desk Analyst in Arlington, VA. This role involves providing first-level support for IT systems, diagnosing issues, and ensuring user satisfaction.... ...relevant degree or equivalent experience, DoD IAT Level II Certification, and a Secret...Suggested
- ...deliver essential technological services to our customers in support... .... SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our... ...troubleshooting, and maintenance of IT systems. Provides first-... ...+ years relevant experience DoD IAT Level II Certification...SuggestedWork at officeLocal areaRemote work
- ...sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement,... ...products used across multiple DoD organizations. In this role, you will... ...communication skills. Familiarity with IT service management (ITSM) principles and...Suggested
- Apavo is hiring a Tier 1 Help Desk Analyst in Arlington, VA to provide technical assistance... ...This role involves troubleshooting IT issues and ensuring effective service delivery for unclassified and... ...a relevant field, and must hold DoD Top Secret Clearance. The position...Suggested
- Dormont Manufacturing Co is looking for an experienced SME Service Desk Analyst (Tier 1) to support enterprise data and analytics products for the Department of War. This role involves technical support, ensuring compliance with SLAs, and analyzing service desk trends....Suggested
- A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering... ...interactions. The ideal candidate will hold Active DOD Public Trust clearance, have CompTIA Security+...Full time
- Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing... ...or equivalent experience, along with DoD IAT Level II Certification and Secret... ...issues, maintain compliance with Service Level Objectives, and contribute to...
- Northstrat Incorporated is seeking a Tier 1 technical support operator to assist customers... ...with space-based broadband communication services. The operator will triage and resolve... ...technical issues while managing inbound service desk communications across multiple channels....
$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote/telework... ...Support various IT needs, from help desk tickets to onsite installations (ability to...Full timeWork at officeRemote workRelocationMonday to FridayShift work- ...other first. It’s The Iron Bow Way. THE HIGH LEVEL The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and... ...We are seeking someone who is passionate about customer service. We have a great Team of Technicians who support a Help...Local areaMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shift
- ...Service Desk Agents – Tier 1 (DW2603HTC) Washington, United States | Posted on 06/23/2026 GTSC and its Datawiz business unit seeks an experienced... ...Description GTSC Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in...Temporary workLocal areaRemote workFlexible hours
- ...an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele... ...exceptional technical and customer service skills to resolve issues as quickly... ...MAKE AN IMPACT Provide independent Tier 1 technical support to diagnose and...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- ...sector is seeking an experienced Journeyman Service Desk Analyst (Tier1) to support the delivery,... ...and analytics products across multiple DoD organizations. The analyst will work with... ...environments. Familiarity with enterprise IT environments, cloud platforms, or data tools...
- Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons...Work at officeRemote work
- ...Description Northstrat is seeking a Tier 1 technical support operator to... ...based broadband communication services. As an SNOC Operator, you will... .... · Manage inbound service desk communications across chat,... ...in technical support, IT service desk, or network operations...Full timeContract workWork experience placementFlexible hoursShift workNight shiftRotating shiftWeekend workWeekday work
- ...and expertise in facilitating IT transformation within... ...manufacturing and financial services. Sporting scalable and diverse... ...position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...engineering teams, service desks, and government counterparts...Remote work
$26.44 - $35.78 per hour
...Job Family: Technical Support Services Skills: Customer Service Information Technology (IT) Support Problem Resolution Experience... ...amazing opportunity for a Help Desk Technician to provide world‑... ...an Impact Provide foundational Tier 1 technical support to onsite and...Hourly payTemporary workWork at officeRemote workAll shiftsFlexible hoursShift workNight shiftWeekend work- BlueWater Federal is seeking a Help Desk Specialist to support the Department of the Navy at the Pentagon. You will align with DoD IT support standards and NMCI/NGEN service expectations, handling Tier 2 issues and ensuring service request orders are processed efficiently...
- ...to delivering innovative IT solutions that address... ...cutting-edge technology services designed to achieve success... ...a highly skilled Tier 2 Support Technician to... ...position that runs from 4/1/2026 - 12/19/2026. The... .../or outside the Service Desk. The Candidate is expected...Contract workTemporary workFor contractorsWork at officeLocal areaRemote workRelocation
- ...Information Technology is looking for a Help Desk Technician to provide exceptional IT support in Washington, DC. The role... ...excellent technical and customer service skills to resolve issues efficiently... ...diploma or equivalent and at least 1 year of relevant experience are...
- A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project...Remote job
- ...provide both onsite and remote Tier 2 support for our DHS customers... ...ll need to quickly resolve user IT issues, ensuring minimal downtime and maintaining various IT services. Ideal candidates should... ...equivalent experience, with at least 1 year in IT support. Responsibilities...Remote job
- ...an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele... ...exceptional technical and customer service skills to resolve issues as quickly... ...AN IMPACT: Provide foundational Tier 1 technical support to onsite and remote...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- KeenLogic is looking for a self-motivated Tier II Help Desk Analyst in Alexandria, VA. This full-time... ...candidate will have a strong customer service focus, excellent communication skills,... ...part of a team. Experience in a managed IT environment is essential. #J-18808-...Full timeRemote work
$20 - $25 per hour
...continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in... ...effective and timely management of all service tickets. This position will follow... ...telephone etiquette. Perform Level 1 troubleshooting on all IT, camera, phone, and security issues....For subcontractorImmediate start- ...Service Desk Agents – Tier 3 (DW2605HTC) Washington, United States | Posted on 06/23/2026 GTSC and its... ...and motivated Service Desk Analysts, Tier 3 . Location: Washington, DC ..... ...Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government...Local areaRemote workFlexible hours
- ...Service Desk Technician II Federal Prison Industries (UNICOR) – Information... ...This position supports enterprise IT operations and end-user support... ...include providing Tier II technical support for desktops... ...Certification (may be substituted for 1 year of experience) Required Technical...Full timeContract workWork at officeRemote workMonday to FridayShift work
- ...government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud... ...Technology Systems, Inc.) Title: Level 1 SAP Basis Help Desk Analyst Location: Remote Citizenship: US DESCRIPTION...Local areaRemote work
- Dormont Manufacturing Co seeks a Senior Service Desk Analyst (Tier 1) to support the delivery and enhancement of enterprise data and analytics products. You will be involved in technical support, issue resolution, and collaboration with government partners and engineers...
- ...Manager. Documents and monitors service requests to ensure that the... ...tickets as well as tickets owned by Tier 1 and 2 technicians. Provides... ...experience in a technical help desk environment Valid driver’s license... ..., Security+ CCNA Google IT Support Professional Apple Certified...For contractorsWork at officeRemote work
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