Safeguarding & Anti-Discrimination Venue Manager, Match Day Only
FIFA World Cup 2026™ - Canada, Mexico and the United States
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. Department EVS - Match Day Only Location Kansas City The Position This role is designated as match day–only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Sustainability & Human Rights Venue Manager, the Safeguarding & Anti-Discrimination Stadium Manager (SAM) will be assigned to a specific FWC26 venue to assist with delivery of safeguarding, anti‑discrimination and inclusion activities on all matchdays at this stadium during the tournament. The role is the consistent central point of contact and is responsible for venue‑specific implementation of safeguarding, anti‑discrimination and inclusion matters on matchdays in line with FWC26 strategy, policy and procedures to ensure a safe football experience for everyone. Responsibilities Serve as the lead contact for safeguarding and anti‑discrimination inclusion matters across the designated stadium on all match days. On matchdays, support a small group of volunteers in performing duties designated by the Sustainability and Human Rights Venue Manager and report back on all activities at the end of the shift. Liaise with stadium security, fan operations, CARE Team, SVM, and SHR central team to respond and assist with resolution of issues or complaints related to anti‑discrimination and safeguarding. Provide case management reports to the Stadium SHR Venue Manager for concerns related to children or adults under the FWC26 Stadium Code of Conduct, FIFA’s Safeguarding & Anti‑Discrimination Code of Conduct (Accredited Individuals) and FIFA’s Code of Ethics. Anti‑Discrimination Programme Implementation Support venue‑level implementation of the FWC26 Anti‑Discrimination Policy, including: Assist the CARE Team in conflict awareness and rapid engagement. Assist the readiness of PSA Security regarding the identification of (non‑)offensive, (non‑)political and (non‑)discriminatory fan material. Perform a check of all fan materials inside the stadium bowl and alert SVM and security personnel of alleged political, offensive or discriminatory flags, banners, posters or other fan material. Safeguarding Programme Implementation Support venue‑level implementation of the FWC26 Safeguarding Plan, including: Collaboration with Safety & Security teams to implement Lost or Missing Children Policy and Procedures. Identify, prevent and/or mitigate safeguarding risks during the matchday. Respond to reports of safeguarding incidents or concerns and coordinate actions in line with stadium procedures. Case Management Input information into the case management systems for victims of harassment, abuse, trafficking or other welfare concerns (e.g., missing children). Work with SVM to coordinate referrals to statutory authorities in host cities as required. Submit reports to SVM for notification to the FWC26 SHR Team of all reports relating to safeguarding and anti‑discrimination. Your Profile Accountability: Demonstrate commitment to responsibilities and objectively analyze one's behavior. Decision‑Making: Identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. Initiative: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Innovation: Similar to initiative, bring creative solutions to challenges. Leadership: Lead colleagues and partners, encourage teamwork, and delegate authority and decision‑making power as needed to achieve results. Vision: Perceive the organization's global environmental impact, anticipate decision consequences, understand organizational missions, and formulate strategic plans. Education & Qualifications Qualifications in safeguarding, human rights or public protection, or demonstrable knowledge and practical experience in a related occupation. Work Experience Minimum requirements:
- Demonstrable practical experience in security, public protection, human rights, civil rights, anti‑discrimination and safeguarding.
- Communication skills and experience in multicultural environments.
- Knowledge of how to recognize discriminatory and harmful behaviors and understand the impact of abusive behavior.
- Ability to work professionally, confidentially and consistently in sensitive, emotionally distressing settings.
- Knowledge of host city legal and socio‑cultural context, government guidelines and national frameworks on anti‑discrimination and safeguarding.
- Clear understanding of the protective service roles of statutory authorities in host cities.
- Experience and understanding of confidentiality in survivor‑centered, trauma‑informed case management and referrals to relevant authorities.
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