ServiceNow Solution Architect

Overview As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs. Key Responsibilities Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features Hands-on Development: Creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Required Qualifications Experience: 10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow ITOM: Experience in multiple End-to-End implementations of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extension Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems App Engine: Expertise in custom module implementation Workflow & Admin: Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, and scripting Automation: Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features Preferred: ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules) Cloud & DevOps: Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow; experience with DevOps and CI/CD pipelines for ServiceNow deployments Technical Skills ServiceNow Architecture: Expertise in architecture, design, and configuration across ITSM, ITOM- CMDB, Service Mapping, and CSDM Platform Knowledge: In-depth knowledge of ServiceNow platform capabilities, modules, and best practices DEployment & Governance: Understanding of update sets, version control, deployment processes, and platform governance frameworks Advanced Features: Familiarity with Flow Designer, Virtual Agent, and Predictive Intelligence #J-18808-Ljbffr XCUTIVES INC.