Remote Support Engineer for AI Systems

As a Support Engineer, you will play a crucial role in shaping the next generation of AI systems by providing essential technical support and expertise. Your contributions will directly impact how models learn, reason, and perform, utilizing your domain knowledge to enhance the quality of training data and feedback loops. This position is fully remote and offers the flexibility of a contract engagement. Key Responsibilities:

• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
• Utilize scripting skills to automate routine support tasks and improve incident response times.
• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
• Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
• Create, maintain, and improve technical documentation and best practice guidelines.
• Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.

• Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
• Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Extensive knowledge of JIRA for issue tracking and project management.
• In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
• Demonstrated excellence in both written and verbal communication.
• Proven problem-solving skills in high-pressure environments.
• Ability to work autonomously in a remote, distributed team structure.

• Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA).
• Previous experience in a technical support or cloud operations role for enterprise customers.
• Background in ITIL or similar IT service management frameworks.

Contract position with flexible hours, fully remote.

Hourly pay ranges from $25 to $50, depending on experience.

Open to candidates with relevant skills and experience, no prior AI experience required.