Customer Support Specialist

Customer Support Specialist

Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skills.

Key responsibilities include:

• Respond to customer questions and order-related requests.
• Process orders received through email, EDI, fax, and other channels.
• Review orders for accuracy, including pricing, quantities, and delivery dates.
• Resolve order, shipping, and delivery issues.
• Provide customers with updates on pricing, order status, shipping dates, and delays.
• Coordinate with sales, credit, production, and transportation teams.
• Track customer requests and follow up on outstanding issues.
• Troubleshoot system and order-related problems and escalate when needed.
• Provide support and guidance to team members as needed.

Qualifications:

• 1+ year of corporate customer service experience.
• Experience using an ERP system; SAP experience is a plus.
• Strong communication and problem-solving skills.
• Ability to manage multiple customer accounts and priorities.
• Bachelor's degree preferred.