Guest Experience Manager

Job Description

Job Description

EUROPEAN WAX CENTER

Guest Experience Manager

Lead from the floor. Grow into more.

911 Crossings Rd, Sandusky, OH 44870, USA · In-Person · Full-Time · Competitive Pay + Bonuses

WHO WE ARE

European Wax Center is the nation's leading provider of out-of-home waxing services. We provide guests with an unparalleled, professional personal care experience administered by highly trained wax specialists within the privacy of clean, individual waxing suites. We have revolutionized the waxing category with our innovative signature Comfort Wax® and a full collection of proprietary products to enhance and extend our guests' waxing results.

At European Wax Center, we are guided by a simple belief: everyone deserves to feel confident. Our team brings that belief to life every day through exceptional service, genuine hospitality, and a commitment to our guests' skin care.

WHAT YOU'LL DO

The Guest Experience Manager leads front-of-house operations for the European Wax Center Sandusky location, overseeing the reception area, client services, and retail product sales. This role ensures an exceptional client experience, smooth daily operations, and strong performance across all service and revenue areas. The ideal candidate is a hands-on leader who thrives in a fast-paced beauty and personal care environment, with a genuine passion for guest service and team development.

Guest Experience

• Lead front-of-house operations including scheduling, front desk flow, and service delivery
• Maintain high guest service standards and resolve guest concerns promptly and with professionalism
• Develop and enforce opening, closing, and standard operating procedures
• Ensure every guest consistently receives a welcoming, professional, and exceptional experience

Team Leadership & Development

• Lead hiring, training, coaching, and performance management for estheticians and front desk team
• Schedule and manage staff based on appointment volume and seasonal demand
• Foster a positive, inclusive, and motivating work environment
• Reinforce accountability around service standards, performance expectations, and operational protocols

Sales & Business Growth

• Analyze service and retail sales trends and drive upsell and rebooking opportunities
• Coach team to confidently educate guests on EWC Wax Pass savings, products, and promotions
• Coordinate with marketing on promotions, membership programs, and client retention efforts
• Achieve or exceed center goals in service revenue, product, and package sale

Center Operations

• Oversee POS systems, cash handling, reporting, and daily reconciliation
• Manage retail product inventory, merchandising, and loss prevention
• Prepare operational reports and support budgeting efforts
• Ensure compliance with all operational procedures, cleanliness, and sanitation standards

WHO YOU ARE

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership, problem-solving, and interpersonal skills
• Passion for delivering exceptional guest service and fostering a positive culture
• Proven ability to drive sales and support team development
• POS, cash control, and inventory management experience
• Passion for beauty, wellness, and guest skin care

EDUCATION & EXPERIENCE

• Associate's or Bachelor's degree preferred
• 3–5 years of management experience in beauty services, spa, salon, or personal care settings
• Experience leading teams across service and front desk functions
• Esthetics license or familiarity with waxing services a plus

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Reliable and flexible schedule; standard schedule Tuesday–Saturday, including availability for evenings and holidays as business needs require
• Travel requirements: As required
• Must be able to stand for extended periods and occasionally lift up to 25 pounds

WHAT WE OFFER

Compensation & Bonuses

• $20.00/hr base
• Monthly performance bonuses tied to team and center goals
• Goals are realistic - our teams hit them
• Commission on personal sales - rewarded for leading from the front

Work-Life Balance

• 2 weeks PTO after first 90 days
• Consistent shift structure - one weekend shift, not both

OUR HIRING PROCESS

Three steps. No runaround.

• Step 1 - Video Interview: A real conversation about your experience, style, and what you're looking for.
• Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.
• Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.

Note

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement: European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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