Veterinary Receptionist

Veterinary Receptionist

Join Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist in Latham, NY. Our Client Care Specialists are an essential part of our emergency and specialty veterinary hospital, providing exceptional service and support for clients, pets, and our veterinary team. This role is ideal for someone with strong customer service experience who enjoys helping others, staying organized, and making a positive impact in a fast-paced animal hospital environment.

Compensation: $22.00–$28.00/hour, based on experience, knowledge, and skills. Overnight differential: Base pay + $3.50/hour for hours worked between 11:00 PM and 7:00 AM.

Full-Time Benefits:

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO
• Working a holiday = DOUBLE Pay!
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule:

• Four 9-hour shifts per week
• Tuesday, Thursday, Friday, Saturday 4p - 1a

Responsibilities:

• Welcome clients, patients, and visitors with professionalism and compassion
• Educate clients and referring veterinarians about hospital services and specialty departments
• Provide support and guidance to clients both in person and over the phone
• Schedule appointments efficiently within our multi-specialty referral and emergency hospital
• Manage incoming calls, emails, reminders, and follow-up communications
• Maintain accurate client and patient records within the hospital information system
• Collaborate with clinical teams to ensure a seamless client experience
• Assist with administrative and front desk operations in a fast-paced environment
• Handle sensitive situations with empathy, professionalism, and discretion

Qualifications:

• Previous customer service, client care, reception, or administrative experience required
• Veterinary, medical, emergency, or specialty hospital experience preferred
• Outstanding verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm, professional, and compassionate in a fast-paced environment
• Strong attention to detail and accuracy when managing records and communications
• Comfortable working collaboratively with clients, veterinarians, technicians, and support staff
• Positive attitude and commitment to delivering exceptional client service
• Fluent English speaking and reading skills required

About Capital District Veterinary Referral Hospital Capital District Veterinary Referral Hospital is a leading emergency and specialty veterinary hospital serving pets and their families throughout New York's Capital Region. Our team is committed to advancing veterinary medicine while creating an environment where Veterinary Technicians are empowered to grow their skills, expand their knowledge, and make a meaningful impact on patient care every day.

Surrounding Areas Many of our team members commute from throughout the Capital Region and surrounding communities, including:

• Albany, NY & Troy, NY
• Schenectady, NY & Clifton Park, NY
• Cohoes, NY & Watervliet, NY
• Colonie, NY & East Greenbush, NY
• Rotterdam, NY & Saratoga Springs, NY
• Ballston Spa, NY & Glenville, NY
• Rensselaer, NY & Niskayuna, NY
• Delmar, NY

Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.