Senior Director, Field Platforms

Senior Director, Field Platforms Location: Morristown, NJ / Cambridge, MA About the Job Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. Strategic Context Sanofi has the best and most robust pipeline of R&D and new launches of our history. As the new phase of Play‑To‑Win strategy, funding this pipeline and new launches is key to materialise the miracles of science to improve people lives. In this respect, we are beginning to organise the Go‑to‑Market Capabilities (GTMC) team at global level to drive best‑in‑class capabilities across the board and bring value and excellence in our commercial operations. The Team The Senior Director, Field Platforms leads the Field Platforms Team within NA Customer Facing Operations, serves as Business Owner of Sanofi’s commercial CRM ecosystem (OneCRM, VeevaAlign, Smart CLM, Rep‑Triggered Email, Events & Congresses) across Specialty Care, General Medicines, and Vaccines. This role drives platform strategy, field adoption, and team development while embedding AI‑powered tools and automation to accelerate delivery and improve commercial outcomes. Role Overview This position is a future‑forward, AI‑fluent leader who combines deep technical expertise with strategic vision to personalise the customer journey, elevate field CRM capabilities, and drive commercial innovation. The Field Platforms Team, part of the broader NA Customer Facing Operations team, is focused on enabling customer‑facing teams to drive growth through fit‑for‑purpose, innovative, user‑friendly technology platforms. The Field Platforms Team strives to support the customer‑facing teams by delivering innovative technology capabilities and easy‑to‑use solutions that bring real value and impact to the organisation. The Field Platforms is the Business Owner of the following commercial team platforms: OneCRM including Events and Congresses, Rep‑Triggered‑Email, Smart CLM, VeevaAlign. Job Highlights This position will lead the Field Platforms Team and manage the corresponding relationship with the field and brand management teams for all North America BUs (Specialty Care, General Medicines and Vaccines). This position is a critical team leader, with a technical and operational background, supporting our ambition for personalising the customer journey through sales‑force effective activities, and managing the field CRM experience, capabilities, and customisations. The Senior Director of Field Platforms will report to the NA Customer Facing Pillar Head. In addition to responsibility for the Platforms, the team is responsible to drive user adoption through a thorough training and communications roadmap, coordinated with the broader new hire and continuous learning plans of each BU. Main Responsibilities Utilise technical expertise to drive simplification and harmonisation of the integration of one instance of Veeva in the US across Gen Meds, Specialty Care and Vaccines, partnering with Global OneCRM to leverage core functionality while advocating and delivering US‑specific needs. Partner with Digital, Global, Vaccines, and Specialty Care to drive the integration of the Events Harmonisation Volcano Project. Utilise technical expertise of Veeva to ensure smooth delivery of harmonised process and tools. Develop technical specifications and business rules to advance system capabilities and innovation, and drive field efficiencies. Prioritise digital projects on the team to ensure roll‑out of system enhancements, upgrades and new capabilities for the field, market access and relevant medical field personnel. Drive platform adoption through leading‑edge, practical training and communications that are rooted in the field team’s daily workflow and integrated into their broader learning curriculum. Develop and Coach Field Platforms (17) Team members: Continually strengthen and upgrade capabilities to meet and exceed goals. Provide appropriate training and hands‑on experience to develop the team. Develop business subject‑matter experts for deployment and IC for key brands/franchises and sales teams to anticipate needs and recommend solutions. Support employees’ Individual Development Plans (IDPs). Develop metrics and meaningful KPIs, and generate reports where available. About You Experience / Education / Skills / Certification 10+ years of experience in Biotechnology or Pharmaceuticals; Undergraduate degree, MBA preferred. Veeva certification a plus. Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organisation, cultivating support and maximising contribution from team members. Demonstrated success in leading field operations or field technology work, with 5+ years in one or both areas preferred and a preference for experience in launching new systems. Experienced in leading by influence and driving in matrix project teams and organisational set‑ups. Project management: ensure the correct pace of the acceleration. Proven delivery of outstanding results. Ability to leverage networks, develop people, coach and give feedback, empower people. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Business – Ability to prioritise; Financial and Development acumen; Robust understanding of pharmaceutical products demand‑generation mechanisms; Over‑achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all BU teams and partners. Leadership – Leads by example and walks the talk; Role‑models the principles and behaviours of Play‑To‑Win and Thoughtful Risk Taking. Engages others through active and impactful communication; Demonstrates a high‑level drive, passion and ambition for high performance; Challenges continuously the status‑quo; Develops fresh approaches to deliver results; Has well‑developed time‑management skills, mastering in prioritising tasks and planning own workloads to ensure deadlines and desired results are met. Networking – Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamwork and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organisation. Personal Characteristics – Hands‑on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies. AI Fluency & Digital Innovation – Actively leverages AI tools and automation platforms to enhance team productivity, personalise field engagement, and generate data‑driven insights that sharpen decision‑making and improve commercial outcomes. Growth Mindset & Adaptability – Approaches new challenges and emerging technologies with curiosity and resilience; encourages the team to experiment, iterate, and treat setbacks as opportunities for improvement. Continuous Improvement & Process Excellence – Consistently questions how work gets done – identifying inefficiencies and implementing smarter ways of working that raise team performance and deliver greater value to the field. Why Choose Us? Bring the miracles of science to life alongside a supportive, future‑focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well‑crafted rewards package that recognises your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and well‑being benefits including high‑quality healthcare, prevention and wellness programmes and at least 14 weeks’ gender‑neutral parental leave. Equal Opportunity Statement Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, affectional or sexual orientation, disability, veteran or military status or liability for military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Salary Range $187,500.00 - $270,833.33 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programmes. Additional benefits information can be found through the LINK. #J-18808-Ljbffr Mass Digital Health