IBM FileNet Administrator

Position: IBM FileNet Administrator Location: Brecksville, OH (100% remote) Full-Time The IBM FileNet Admin is responsible for the administration, configuration, support, and optimization of the IBM FileNet content management platform. Your focus in this role is to ensure the reliability, performance, security, and compliance of enterprise content repositories while supporting business users, IT partners, and regulatory requirements. Required Qualifications

• 7+ years of hands-on experience administering IBM FileNet Content Manager or similar enterprise content management platforms.
• Experience supporting production systems in a large, enterprise environment.
• Deep knowledge of IBM FileNet components (Content Engine, IBM Enterprise Records, Object Stores, workflows, security model).
• Experience administering WebSphere Application Server environments supporting IBM FileNet applications.
• Experience with Windows and/or Linux server environments.
• Familiarity with databases (e.g., Oracle, SQL Server) as they relate to ECM platforms.

Job Duties:

• Administer and maintain IBM FileNet Content Manager and IBM Enterprise Records (IER), including Object Stores, Content Engine (CPE), Content Navigator (ICN), and related supporting components, with limited Process Engine use required for IER functionality.
• Monitor system health, performance, and storage capacity; proactively identify and remediate issues.
• Plan, execute, and support upgrades, patching, backups, and restores for FileNet applications and supporting components, including CPE, ICN, and records-related services.
• Support disaster recovery planning, testing, and execution for FileNet environments.
• Configure and manage FileNet security, roles, permissions, and access controls.
• Ensure compliance with enterprise records management, retention, and legal hold policies.
• Support audits (e.g., SOX, regulatory, internal) by providing system documentation, evidence, and access reviews.
• Partner with Records Management, Legal, and Compliance teams to align FileNet configurations with governance requirements.
• Provide Tier 2/3 support for FileNet-related incidents and service requests.
• Troubleshoot content access, workflow, ingestion, and performance issues.
• Assist business users and application teams with document management, workflows, and metadata design.
• Support onboarding, training, and knowledge transfer for FileNet users and administrators.
• Support integrations between FileNet and other enterprise systems (e.g., ServiceNow, SAP, SharePoint, custom applications).
• Collaborate with automation and development teams for document ingestion and process optimization.
• Participate in solution design reviews to ensure FileNet best practices are followed.
• Maintain system documentation, runbooks, architecture diagrams, and operating procedures.
• Identify opportunities to improve performance, usability, security, and automation capabilities.
• Stay current on FileNet product updates, industry trends, and content management best practices.
• Lead and coordinate FileNet platform upgrades and application deployments, working with infrastructure, database, and dependency teams as needed.
• Administer and support WebSphere Application Server environments hosting
• FileNet applications, including application deployments, configuration, patching, and troubleshooting related to FileNet and Records services.

Preferred Qualifications

• Experience with regulated industries (utilities, financial services, healthcare).
• Experience supporting related IBM Content Manager (CM8), eDiscovery Manager, or ICC4SAP systems.

Additional Skills/Experience:

• Understanding of backup, disaster recovery, and high-availability concepts.
• Experience with scripting, automation, or basic troubleshooting of integrations is a plus.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Comfortable working in a regulated or compliance-driven environment
• Organized, detail-oriented, and capable of managing multiple priorities.
• Familiarity with records management, retention schedules, and legal holds.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• IBM FileNet certifications or ECM-related certifications.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Apex Systems