Automotive Service Advisor

Job Description

Job Description

Infliniti of Akron is seeking a dedicated and customer-focused Automotive Service Advisor to join our team in Akron, OH. In this role, you will serve as the primary point of contact between our customers and the service department, ensuring an exceptional service experience from start to finish.

Responsibilities

• Greet customers promptly and professionally, assess their vehicle service needs, and provide clear estimates.
• Schedule service appointments and coordinate with the technicians to ensure timely repairs and maintenance.
• Communicate effectively with customers about vehicle issues, recommended services, and repair status.
• Maintain accurate records of customer interactions, service orders, and warranty information.
• Build long-term customer relationships to encourage repeat business and customer loyalty.
• Handle customer inquiries and resolve concerns in a courteous and efficient manner.

Requirements

• Prior experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive repair processes and terminology is a plus.
• Proficient in computer systems and software used for scheduling and invoicing.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and dynamic team environment.
• Access to employee discounts on vehicles and services.
• Comprehensive health and wellness benefits (details available upon hiring).

About the Company

Infiniti of Akron is a premier automotive dealership committed to delivering exceptional customer service and high-quality vehicles to the Akron, OH community. Our team prides itself on professionalism, expertise, and a passion for excellence that drives our success. Join us and be part of a company dedicated to innovation, integrity, and customer satisfaction.

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