Broker Relations Manager

Broker Relations Manager (BRM) GoTickets | Chicago, IL (On-Site) About the Role GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events, sports, and entertainment. This role is critical to the business — working directly with ticket brokers while using data to drive performance, pricing, and overall marketplace quality. This is an entry-level opportunity (1–3 years experience) with strong training and development, ideal for candidates looking to build a career in analytics, operations, and relationship management . What You’ll Do Broker Performance & Analytics Monitor broker performance across key metrics (fulfillment rate, cancellations, drop rate, pricing parity) Analyze data to identify trends, risks, and inefficiencies Flag underperformance and escalate issues when needed Use data to drive decisions that improve marketplace quality Relationship Management Serve as a primary point of contact for a portfolio of ticket brokers Build and maintain strong, long-term relationships Work directly with brokers to improve pricing, fulfillment, and behavior Balance relationship-building with enforcing standards Negotiation & Accountability Hold brokers accountable to marketplace standards Identify inconsistencies or risky behavior and address directly Influence partners to improve performance and reliability Operations & Risk Management Proactively identify fulfillment risks and mitigate issues before they impact customers Support onboarding of new brokers and ensure proper setup and compliance Partner with internal teams (Operations, Product, Customer Experience) to resolve issues What We’re Looking For Experience 1–3 years in a data-driven, analytical, or business-facing role Background in operations, analytics, account management, or customer success Skills Strong analytical mindset and comfort working with data (Excel required, SQL a plus) Excellent communication and relationship-building skills Ability to make decisions in ambiguous, fast-paced situations High level of ownership, attention to detail, and problem-solving ability Nice to Have Interest in sports, concerts, live events, or ticketing marketplaces Experience working in a performance-driven or marketplace environment Training & Development Structured onboarding with hands-on exposure to real broker scenarios Direct mentorship from Broker Relations leadership Ongoing development in analytics, negotiation, and marketplace strategy #J-18808-Ljbffr Skybox Capital