Sales Liaison

Job Description

Job Description

• Description

  About the Company

  Since 2004, Fedelta Home Care has proudly served families and individuals throughout the Portland, Oregon and Puget Sound, Washington communities. As a trusted leader in the healthcare industry, Fedelta provides companion home care, care management, and in-home nursing services designed to support clients with compassion, dignity, and excellence.

  Our team is committed to delivering exceptional care and building meaningful relationships with the families and communities we serve. We take pride in fostering a collaborative, supportive work environment where employees are empowered to make a positive impact every day.

  About the Position

  Fedelta Home Care is seeking a dynamic, relationship-driven Community Sales Liaison to join our growing team. This highly visible role is responsible for building and maintaining strategic referral partnerships throughout the Portland metropolitan area while driving brand awareness and business growth.

  The ideal candidate is a motivated professional with experience in healthcare sales, community outreach, case management, or business development who thrives in a fast-paced, people-centered environment. This individual will serve as a key representative of the organization and play an essential role in strengthening partnerships with healthcare providers, hospitals, senior living communities, care managers, and other referral sources.

  This position offers the opportunity to make a meaningful impact in the lives of clients and families while contributing to the continued growth and success of a respected healthcare organization.

  Why Join Fedelta Home Care?

  At Fedelta Home Care, we believe our employees are the foundation of our success. We are proud to offer a collaborative and mission-driven environment where team members are valued, supported, and empowered to grow professionally.

  Joining our team means becoming part of an organization that is passionate about making a difference in the lives of clients, families, and the communities we serve every day.

  What We Offer

  • Comprehensive medical, dental, and vision insurance available on the 1st of the month following date of hire!
  • Employer-paid basic life insurance and AD&D policy!
  • Wellness coaching, discounts, and rewards through Perks at Work!
  • Commuter benefits!
  • Mileage reimbursement!
  • Flexible PTO Program!
  • Annual Health and Wellness stipend!
  • 9 observed paid holidays!
  • 401(k) with generous employer match and immediate vesting!
  • Scholarship program!
  • Quarterly bonus incentive program!
  • Free onsite parking!
  • Good coffee and lots of snacks any time you're in the office!

  Compensation:
  $60,000.00-$70,000.00 per year, DOE

  Essential Duties and Responsibilities

  • Develop and execute strategic outreach and business development initiatives to achieve and exceed growth goals.
  • Attend networking events, community outreach activities, and industry functions to expand referral partnerships and promote company services.
  • Represent the organization professionally at community events, presentations, and marketing booths.
  • Build and maintain strong professional relationships with healthcare providers, hospitals, senior living communities, care managers, wealth advisors, and other referral sources.
  • Identify new business opportunities through market research, relationship development, and analysis of industry trends.
  • Collaborate with internal departments to ensure a high level of customer satisfaction and continuity of care.
  • Partner with leadership to establish and support sales goals aligned with organizational objectives.
  • Monitor sales and outreach performance metrics and recommend process improvements as needed.
  • Utilize CRM systems to track outreach efforts, referral activity, lead management, and reporting.
  • Maintain current knowledge of healthcare industry trends, regulations, and market conditions that may impact outreach and business development efforts.
  • Support team collaboration by sharing industry insights, best practices, and effective relationship-building strategies.

Requirements

The ideal candidate will possess strong interpersonal, organizational, and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment. This role requires excellent verbal and written communication skills in English across various communication channels, including phone, email, and text messaging.

Candidates must demonstrate professionalism, sound judgment, and a customer service-focused approach when navigating complex or high-pressure situations. The ability to collaborate effectively within a team environment and contribute toward organizational goals is essential.

Supervisory Responsibilities

This position does not include direct supervisory responsibilities. Complex or escalated matters will be referred to the Director of Regional Partnerships.

Education and Experience

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Minimum of two (2) years of experience in healthcare community relations, medical sales, home care, case management, or a related field required.
• Demonstrated ability to build and maintain professional relationships and contribute to business development initiatives.
• Strong communication, organizational, and interpersonal skills required.
• Customer service-oriented mindset with the ability to foster long-term partnerships.
• Ability to analyze market trends and data to support strategic decision-making preferred.
• Knowledge of healthcare regulations and compliance standards preferred.
• Experience utilizing CRM platforms and sales performance metrics preferred.
• Certificates, Licenses, and Registrations

Must be able to successfully complete all required pre-employment and ongoing background checks.

Valid driver’s license, proof of insurance, and reliable transportation may be required for travel-related responsibilities.

Computer Skills

To perform this position successfully, candidates should be proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe applications. Experience with records management systems and healthcare software platforms, such as WellSky Personal Care, is preferred. Familiarity with digital marketing tools and platforms is also preferred.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires regular sitting, standing, walking, bending, reaching, and repetitive use of hands and wrists. Employees may occasionally be required to lift and/or move materials weighing up to 25 pounds and infrequently up to 50 pounds. Specific vision abilities include close vision, peripheral vision, depth perception, and the ability to adjust focus for tasks such as reading, data analysis, computer work, operating office equipment, and driving.

Work Environment

This position operates in both office and field environments and involves regular interaction with healthcare and community partners. Employees may occasionally be exposed to varying outdoor weather conditions and infectious diseases. Noise levels are generally moderate and consistent with a professional office or healthcare setting.

This role requires regular local travel of up to 70% to attend partner meetings, networking events, community outreach activities, and public engagement opportunities. The position may require standing for extended periods at events or conventions, transporting promotional materials, and occasional evening or weekend availability to support business and community initiatives.