PATIENT SERVICES MANAGER

Bench Patient Services Manager

Reports to: Director of Food and Nutrition

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Bench Patient Services Manager, you will provide leadership and operational support for Patient Services teams across acute care hospital accounts in the Detroit metro area. This role floats between locations based on business needs, including vacancies, new account openings, PTO coverage, performance stabilization, or special initiatives. You will assist in leading daily patient meal operations, ensuring meals are delivered accurately and on time while maintaining compliance with clinical, regulatory, and patient satisfaction standards. This role partners closely with clinical, culinary, and operations teams to deliver a high-quality patient dining experience.

Key Responsibilities:

• Establish patient foodservice goals and support the implementation of patient meal service processes based on medical direction and patient population needs
• Assist with hiring, directing, coaching, training, and developing patient services team members
• Ensure compliance with physician-ordered diets, including special and modified diets, while accommodating patient food preferences within diet order limitations
• Support patient satisfaction initiatives and ensure patient services staff contribute to achieving established satisfaction goals
• Maintain compliance with all regulatory requirements, including federal, state, and accrediting agencies. Adhere to facility confidentiality, HIPAA regulations, and patient rights policies
• Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance and Performance Improvement (QAPI) programs
• Perform additional duties as assigned based on operational needs

Preferred Qualifications:

• Minimum of one (1) year of foodservice management experience in an acute care hospital or long-term care/senior living setting
• Associate degree with one (1) year of related foodservice experience or Bachelor's degree in foodservice technology, foodservice management, nutrition, or a related field
• Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
• ServSafe® Certification desirable
• Proficiency with Microsoft Office applications and experience using electronic medical records (EMR) and diet office systems

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drug-free workplace.

Req ID: 1523466