Collections Specialist

Company Description Microf is a Georgia-based company that provides flexible financing options for residential heating and cooling system replacements across the United States. Through a strategic network of enrolled contractors, Microf helps consumers restore home comfort with affordable monthly payments and competitive solutions. The organization is a member of the Better Business Bureau (BBB) and emphasizes fairness, honesty, and respect in all partner and customer relationships. Microf focuses on adding value to both contractors and consumers by offering accessible, customer-centered financial products in the HVAC space. Team members join a mission-driven environment that supports responsible, transparent service. Role Description This is a full-time, on-site Collections Specialist role based in the Atlanta Metropolitan Area. The Collections Specialist will manage outbound and inbound collection calls, follow up on past-due accounts, and negotiate payment arrangements in accordance with company policies. The role includes documenting all customer interactions, updating account information, and monitoring payment performance to reduce delinquency and minimize risk. The specialist will collaborate with customer service and finance teams to resolve account issues, answer billing inquiries, and support consumers in maintaining their heating and cooling services. Daily responsibilities also involve adhering to regulatory requirements, following standardized collection procedures, and meeting individual and team performance goals. Qualifications Candidates should possess strong Debt Collection and Cash Collection skills, including experience with payment arrangements and past-due account management. Candidates should possess clear and professional Communication skills, with the ability to handle difficult conversations and explain financial terms in accessible language. Candidates should possess Customer Service skills, demonstrating patience, empathy, and a focus on fair and respectful treatment of all consumers and partners. Candidates should possess basic Finance knowledge, such as understanding account balances, payment schedules, and credit or lending principles. Relevant qualifications include prior experience in collections, call center, or financial services; familiarity with collections software or CRM systems; and knowledge of applicable regulations and best practices. Additional beneficial qualifications include strong problem-solving abilities, attention to detail, reliability in meeting targets and deadlines, and a high school diploma or equivalent (post-secondary education in business or finance is a plus). #J-18808-Ljbffr