Floor Manager

Job DetailsFloor Manager – Opening Leadership Role

SK Hospitality Group | Bueno

Location: Financial District, New York City
Opening Target: April 2026

SK Hospitality Group is seeking an experienced, polished, and energetic Floor Manager to join the opening leadership team of Bueno , a fun, trendy Latin fusion restaurant and lounge located in the heart of the Financial District, moments from the New York Stock Exchange.

Bueno will deliver a vibrant, upscale-casual dining and nightlife-inspired experience, blending bold Latin-inspired cuisine, creative cocktails, lively music, stylish design, and warm hospitality. Designed for guests looking for great food, great drinks, and great energy, Bueno will bring a fresh and social dining destination to downtown Manhattan.

We are seeking a Floor Manager who is passionate about hospitality, thrives in a fast-paced and high-volume environment, and knows how to lead a team while creating a fun, polished, and memorable guest experience. This is an opportunity to be part of a flagship opening and help establish the culture, service standards, and identity of Bueno from day one.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Employee dining and retail discounts

Position Overview

As the Floor Manager at Bueno, you will oversee daily front-of-house operations and ensure that service is energetic, seamless, polished, and guest-focused. You will work closely with the General Manager, Executive Chef, bar team, and service team to deliver a high-quality hospitality experience across the restaurant, bar, lounge, and private event spaces.

This is a hands-on leadership role for someone who is highly visible on the floor, actively engaged with guests, supportive of the team, and confident leading through high-energy service periods. The ideal candidate understands how to balance elevated service standards with a fun, approachable, and lively restaurant atmosphere.

The Floor Manager will play a key role in building Bueno’s opening team culture, training front-of-house staff, driving service execution, and helping create a restaurant experience that feels vibrant, welcoming, trend-forward, and distinctly Latin-inspired.

Key Responsibilities

• Lead daily front-of-house operations across the restaurant, bar, lounge, and event spaces
• Maintain an active presence on the floor, supporting staff, engaging with guests, and ensuring smooth service execution
• Uphold service standards that are polished, warm, energetic, and aligned with Bueno’s fun Latin fusion identity
• Support hiring, onboarding, training, coaching, and development of FOH team members
• Conduct pre-shift meetings that energize, inform, and align the team on service goals, menu updates, beverage features, guest notes, and operational priorities
• Ensure team members are knowledgeable about Latin fusion menu items, ingredients, flavor profiles, cocktails, spirits, wine, and beverage pairings
• Manage floor plans, sections, reservations, guest flow, and service pacing to optimize the guest experience
• Partner with the bar team to support a high-quality cocktail and beverage program
• Monitor cleanliness, organization, ambiance, music level, lighting, presentation, and overall guest-facing standards
• Handle guest feedback, service recovery, and special requests with professionalism, confidence, and care
• Partner closely with BOH and bar leadership to ensure strong communication and seamless execution
• Support service during regular dining, lounge service, private events, high-volume shifts, and late-night energy periods
• Assist with POS systems, reservation platforms, reporting, inventory awareness, and daily operational needs
• Ensure compliance with health, safety, sanitation, company standards, and responsible alcohol service requirements
• Lead by example, setting the tone for professionalism, teamwork, hospitality, accountability, and positive energy

Qualifications

• 3–5 years of experience in a front-of-house leadership role, such as Floor Manager, Assistant Manager, Service Manager, or similar
• Experience in a high-volume, upscale-casual, trendy, or nightlife-adjacent restaurant environment required
• New York City hospitality experience strongly preferred
• Experience with Latin, Latin fusion, Mexican, Caribbean, South American, Spanish, or other culturally inspired restaurant concepts preferred
• Restaurant opening or new concept experience is a plus
• Strong understanding of elevated yet approachable service standards
• Knowledge of cocktails, spirits, wine, and beverage service strongly preferred
• Ability to lead high-energy service while maintaining professionalism, composure, and guest focus
• Strong floor presence with the ability to read the room, support the team, and anticipate guest needs
• Excellent communication, organization, and problem-solving skills
• Ability to coach, motivate, and develop front-of-house team members
• Comfortable working in a fast-paced, dynamic, and social restaurant environment
• Familiarity with POS and reservation platforms such as Toast, OpenTable, Resy, or similar systems
• Professional, polished, upbeat, and team-oriented leadership style

Work Environment & Expectations

• Fast-paced, high-volume Latin fusion restaurant and lounge setting
• Energetic dining, bar, lounge, and private event environment
• Evening, weekend, holiday, and late-night availability required
• Ability to stand, walk, move, and lead on the floor for extended periods
• Ability to lift up to 25–40 lbs as needed
• Impeccable grooming and professional appearance required at all times
• Ability to maintain composure and deliver excellent service under pressure
• Comfort working in a dynamic opening environment where systems, standards, and culture are being built
• Commitment to creating a fun, welcoming, inclusive, and high-energy guest experience