Administrative Specialist I Exams

Administrative Specialist I (S)The North Carolina Department of Revenue is recruiting for an Administrative Specialist I in our Examinations Division. The primary purpose of this position is to assist with the administration of the Cigarette and Other Tobacco Products Excise Tax laws for the State of North Carolina. This will include assisting with compiling and verifying information reported to the NC Department of Justice regarding cigarettes and roll-your-own tobacco made by non-participating manufacturers for the Master Settlement Agreement (MSA). Duties include, but are not limited to:Review taxpayer tobacco returns subject to the MSA for accuracy, completion, and appropriate documentationUpdate and maintain tracking databases and ensure ITAS/PW/PSRM notes are properly applied to taxpayer accountsAssist with general office tasks such as printing, typing, faxing, and filingProvide taxpayer assistance and respond to taxpayer questions via telephone, written correspondence and emailContact taxpayers to request additional documentation, missing returns and forms, and any other information requiredAssist with return posting and processing in the tobacco accounting system, PSRMResearch and identify non-compliance in taxpayer filings and assignments; develop the ability to make effective decisions when determining actions to be taken on assigned workKnowledge Skills and Abilities/Management Preferences:Skill in verifying, reconciling, and correcting informationExperience working with confidential records in an office settingCapacity to learn, interpret, and explain policies, regulations, and programs to customers and staffProficiency in reviewing and processing information to determine conclusions, actions, or compliance with applicable laws, rules, and regulationsExperience using standard office technology, including spreadsheet and word-processing software and office equipment such as scanners, label makers, and printersRecruitment Range: $39,244 - $68,679Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve paid holidays per yearFifteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K and 457 plansEligibility for the Public Service Loan Forgiveness ProgramThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.Applicants eligible for veteran's preference should attach a copy of form DD-214.If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at View phone number on click.appcast.io.Minimum Education and Experience: High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.EEO Statement: The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter: Tanya Jackson DearmonRecruiter Email: View email address on click.appcast.io