Program Integrity Bureau Chief

Organization Job & Family Services Agency Contact Name and Information: View email address on click.appcast.io Work Location James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215 Primary Location United States of America-OHIO-Franklin County-Columbus Compensation 48.93 per hour Schedule Full-time Union Exempt from Union Primary Job Skill Human Services Technical Skills Human Services, Program Management Professional Skills Analyzation, Building Trust, Coaching, Conflict Management, Critical Thinking, Decision Making, Delegation, Developing Others, Emotional Intelligence, Establishing Relationships, Ethics and Values, Goal Setting, Interpreting Data, Leading Others, Motivating Others, Performance Management, Presenting, Problem Solving, Public Speaking, Strategic Thinking, Verbal Communication, Visionary Thinking, Written Communication, Continuous Improvement Agency Overview Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. Job Description Office of Family Assistance provides policy, operational, technical assistance and training support for safety net programs that assist low‑income Ohioans. This includes: Cash assistance programs funded by the Temporary Assistance for Needy Families block grant, including Ohio Works First (OWF) and the Prevention Retention and Contingency programs; Food assistance programs including the Supplemental Nutrition Assistance Program (SNAP), the Summer Electronic Benefits Transfer (EBT) Program, the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP); Program Integrity; and Adult Protective Services. What You Will Do In this role, you will guide a multidisciplinary management team responsible for key review, analysis, and accountability functions within SNAP and OWF operations. You will oversee activities that strengthen program integrity, ensure counties have the support needed to meet performance expectations, and drive statewide efforts to improve payment accuracy. Your work will involve interpreting complex data, identifying patterns, and translating findings into actionable recommendations that enhance operations, training, and overall service delivery. You will also shape and direct the state’s required evaluation and quality frameworks, partnering closely with federal counterparts to maintain compliance and advance program goals. Day‑to‑Day You Will: Lead and supervise a team of four managers overseeing Quality Control, Management Evaluation, Outcomes and Analysis, and County Payment Error Rate functions. Review, interpret, and analyze Quality Control findings and other program evaluation reports to inform operational improvements. Provide strategic leadership and oversight for new county‑level SNAP payment accuracy initiatives. Collaborate directly with county partners to support performance improvement and ensure program alignment with state and federal expectations. Monitor county performance metrics, identify trends, and develop insights to guide decision‑making. Assess training needs and recommend process or system enhancements based on statistical and performance data. Evaluate existing business processes for efficiency and lead the development and implementation of improved workflows. Author and oversee the execution of the State’s SNAP Management Evaluation Plan and Quality Control Plan in coordination with federal partners. Preferred Skills Data Analysis MS Excel proficiency Policy Implementation and Analysis Basic Math/Statistics Program Management Ability to lead a large team and pivot on priorities Schedule: Full time. Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Location: This position will be headquartered at the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215. Travel: Occasional travel within the state of Ohio. Position Number: 20038686. Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications The candidate, at minimum, must have the following: Option1 72 mos. exp. in researching, developing, or implementing policies related to human services, social services, health services, public policy or comparable field; 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 24 mos. exp. in supervisory & or managerial principles & techniques. Option2 12 mos. exp. as Human Services Administrator1,69457 with the State of Ohio. Option3 Completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 24 mos. exp. in supervisory & or managerial principles & techniques. Option4 Completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 24 mos. exp. in supervisory & or managerial principles & techniques. Option5 The equivalent of Minimum Class Qualifications for Employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s E1 Exempt Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. Pay Range 16 Step1: $48.93/hour; $101,774/year Step2: $51.65/hour; $107,432/year Step3: $54.49/hour; $113,339/year Step4: $57.56/hour; $119,725/year Step5: $60.71/hour; $126,277/year Step6: $64.18/hour; $133,494/year Step7: $66.82/hour; $138,986/year Step8: $69.94/hour; $145,475/year Supplemental Information ADA Notice If you require an accommodation based on a disability for any step of the selection process, please contact View email address on click.appcast.io. Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting. #J-18808-Ljbffr