Mesero(a) - Condado Vanderbilt Hotel

The Condado Collection

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Welcome and recognize all guests according to our restaurant standards, anticipating and addressing their service needs.
• Serve food and beverage orders to all guests.
• Complete designated cash reports, resolve any discrepancies, deliver receipts and cash payments.
• Anticipate and communicate restocking needs.
• Know the steps of service.
• Secure liquors, beers, wines, refrigerators, closets, and storage areas.
• Complete closing duties.
• Prepare and maintain the cleanliness and status of the service area and restaurant.
• Ensure compliance with expectations and quality standards.
• Check the assigned station before opening, ensuring the cleanliness of tables and chairs, and the correct arrangement of the table.
• Have the necessary equipment to work: tray, pen, corkscrew, etc.
• Know all menu items, their garnishes, contents, and preparation methods.
• Be prepared to answer guest questions about the menu directly and concisely.
• Follow all company safety and protection policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, supporting the team to achieve common goals.
• Ensure that the uniform and personal appearance are clean and professional, maintaining the confidentiality of confidential information.
• Perform other reasonable tasks as requested by the supervisor.

Qualifications

• Hospitality oriented
• Previous experience as a waiter or in a similar role in a restaurant or bar in the hospitality industry.
• Able to handle difficult situations effectively.
• Able to work quickly and efficiently, especially under pressure.
• Must be able to lift up to 25 pounds.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Fully bilingual (Spanish and English).

Benefits

• 401(k) plan
• Employer contribution to 401(k)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture, focused on people. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.