Guest Ambassadors - Tapville Social Newport Centre Jersey City

Job Description

Job Description

Tapville Social Guest Ambassadors make the first impression and set the tone for a simple, hassle-free guest experience. Guest Ambassadors embody Tapville's Core Values and work both independently and collaboratively to deliver Tapville Social’s operating and Five-Star service standards.

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Career Advancement Opportunities

Job Summary
We are seeking an experienced Server to join our team! The Server is the face of our restaurant and plays an integral role in our customer’s dining experience. You will build rapport with customers, answer questions about the menu, take orders, and serve food and drinks. The ideal candidate is friendly, outgoing, and has fantastic attention to detail.

Responsibilities: 

• Represent Tapville's Core Values
• Answer phones within two rings, answering questions and taking reservations in a friendly and efficient manner
• Manage waitlist and prepare seating assignments prior to service
• Greet guests in a friendly and professional manner and escort them to their table
• Thank and re-invite departing guests
• Ensure guests receive Tapville's Five-Star guest experience; follow up on any issues and complaints to maximize guest satisfaction
• Execute role-specific Tapville Social brand operating procedures
• Organize, stock, and clean station
• Adhere to all safety and sanitation procedures

Physical Requirements: 

• Must be at least 19 years old
• Able to work flexible shifts and schedules, inclusive of weekends and some holidays 
• Able to stand for up to 10 hours per day
• Able to exert fast-paced mobility to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Ability to work within the following conditions: wet floors, temperature extremes, and loud noise
• Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Skills & Qualifications:

• Hard-working, team player
• Good communication skills
• Capable of performing calmly and effectively under pressure