Shift Coordinator

Job Description

Job Description

SHIFT COORDINATOR

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit

Program and Position Overview

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

Reporting to the Shelter Manager, there are three Shift Coordinators who work in collaboration and are responsible for the successful management and operation of residential services at the shelter. Shift Coordinator is a management-level position that is responsible for supervising union-represented employees. Together, the three Shift Coordinators supervise a staff of 12-14 Residential Counselors who provide 24/7 staffing at the shelter. This position may require day, afternoon-evening, and/or overnight shifts depending on the needs of the program and requires shared after-hours availability for on-call consultation and occasional staffing. The schedule is agreed upon in advance with the Director of Residential Services.

Primary Duties and Responsibilities

• Coordinate crisis intervention and emergency responses for residential staff.Attain familiarity and proficiency in all duties and responsibilities related to the residential department.
• Supervise residential staff in a manner consistent with applicable law and organizational policies and procedures.
• Schedule regular and on-call residential staff to ensure coverage for overnight shifts. Coordinate with other residential supervisors to ensure that all shifts have adequate staff coverage 24 hours per day, 7 days per week.
• Provide facility or shift coverage on an emergency basis; if unable to arrange alternate coverage, the Shift Coordinator fills the shift personally.
• Orient, train, coach, motivate, and evaluate designated staffin accordance withthe agency’s Collective Bargaining Agreement as well as organizational policies,proceduresand programs.
• Conduct performance appraisals, support staff development, and ensure discipline and corrective action asappropriate.
• Ensure that adequate health and safety standards for the shelter and kitchen are maintained at all times.This includes compliance with all Department of Public Health, Shelter Monitoring Committee, and San Francisco Fire Department regulations.
• Coordinate and directlyassistwith the daily functions of residential staff toassistwith light maintenance and upkeep of the facility.

• Coordinate withthe Family Services Managerto ensure all vacant rooms arecleanedand any maintenance issue is addressedin a timely manneras requested by the Family Services Manager or Program Director.
• Ensure that staff are implementing the City’s Shelter Grievance Process in addressing concerns with participants andprocessall grievance documents and data.
• Coordinate with Family Services Manager to ensure all resident information and data is up to date and available to the residential department, including but not limited to rosters, and reasonable accommodations.
• Coordinate with Operations Manager to order supplies for the shelter.
• Attend regular staff meetings and share facilitation duties.
• Other duties as assigned.

Qualifications, Skills and Abilities

• B.A. in social welfare, counseling, hospitality, or related field strongly preferred.
• At least two years of proven experience supervising paid staff.
• Experience supervising union-represented employees preferred.
• Experience working with one or more of the following: mental health related issues, substance abuse,domestic violence, and HIV/AIDS related issues.
• Two years of experience managing a 24/7 human services program (e.g.,homeless shelter,domesticviolence shelter, or residential treatment program) preferred.
• Working knowledge of the principles of federal,stateand local employment laws and regulations.
• Able tomaintaina flexible work schedule and to work evening, weekend, and overnight shifts asneeded. The positionrequires oncall duties and responsibilities consistent with a shelter environmentoperating 24/7.
• Able tomaintaina qualitywork placein a diverse, fast paced, and changing environment.
• Able to work independently, as necessary.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.
• CPR and First Aid certificationrequiredwithinfirstsix months of hire.
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $70,000

Position Type: Exempt

Union Representation: Yes

Schedule: 40 hours per week, daily schedule may vary depending on organizational needs

Location: 260 Golden Gate Avenue & 1631 Hayes Street, San Francisco, CA

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.