Technical Services Analyst

Student Services Analyst - SPF Job ID: 323272 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $53,050.25 - $68,964.82/annually, DOE Grade 114 Work Schedule Monday - 9am - 6pm Tuesday - Friday, 8am - 5pm *Some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary ****This is a short-term position with a projected end date of 06/30/2028. Based on funding, position may be extended. The Student Service Analyst provides leadership and program coordination for the Academic Advising and Career Services department. Acts a content expert in academic advisement and student support for students pursuing a Bachelor Science in Artificial Intelligence and Machine Learning. Works collaboratively with program faculty, Field of Interest advisors, and Student Affairs administrators. The position engages in proactive case management, is responsible for monitoring student progress and completion, and coordinates student resources & referrals as needed. This position may lead a Field of Interest or other assigned cohort team and monitor team performance, duties, and/or schedules as well as perform problem resolution and program management and evaluation. Essential Functions 45% - Student Case Management and Academic Advising Provides professional-level, end-to-end academic advising and case management of students for the Bachelor of Science in Artificial Intelligence & Machine Learning program. Supports student learning, persistence, retention, and degree completion through proactive outreach, individualized academic plans, and case management practices. Conducts one-on-one and group advising sessions focused on goal-setting, academic planning, transfer pathways, and student success strategies. Serves as the primary advising liaison for bachelor degree students, connecting students to academic and personal support resources including financial aid, career services, tutoring, and other college services. Monitors, tracks, analyzes, and reports student progression, retention, and completion data; identifies trends and develops interventions to improve student outcomes. Collaborates with faculty, administrators, and student affairs partners to recommend program improvements, course scheduling enhancements, student engagement opportunities, and other strategies that support student success. 25% - Leadership, Coordination, and Quality Assurance Provides leadership and coordination for bachelor's degree cohorts. Works collaboratively with CIT and STEM Fields of Interests leads to advising quality assurance, training, support. Serves as a department lead by coordinating daily activities, assigning work, monitoring workflow, and providing guidance to non-exempt staff to ensure department goals, deadlines, and program objectives are met. Resolves complex student concerns and escalated issues requiring advanced interpretation of policy, procedure, or academic requirements. Provides technical assistance, coaching, and subject matter expertise to advising and student services staff. Serves as a content expert in academic planning, educational and career pathways, curricular requirements, transfer and completion planning, student success practices, retention strategies, and case management methodologies. 20% - Program Development, Training, and Assessment Develops, maintains, coordinates, and delivers presentations, workshops, trainings, and educational programming for students, faculty, staff, and community stakeholders. Evaluates advising processes, procedures, and student support initiatives to ensure effectiveness and alignment with institutional goals. Utilizes data, assessment findings, and evidence-based practices to identify opportunities for continuous improvement and make recommendations for program enhancements. Assists with the development and delivery of professional development and training related to advising, onboarding, student engagement, retention, persistence, and student success. 10% - Compliance, Collaboration, and Program Administration Interprets and applies federal, state, district, and college regulations, policies, procedures, and guidelines to ensure compliance and effective service delivery. Participates in and contributes to Field of Interest initiatives, student success efforts, committees, and cross-functional projects. Provides program management, coordination, operational planning, and assessment support for assigned initiatives and student populations. Performs other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications 1. 1. A Master's Degree from a regionally accredited institution. 2. One (1) or more years of experience providing professional-level academic advisement in a college or university setting. 3. One (1) or more years of experience accessing, entering, and maintaining student data from a student information system such as Banner, Peoplesoft, or Degree Works. 4. Effective written communications skills (as evidenced by application materials) & experience developing and delivering group presentations, trainings, or workshops. 5. Experience implementing student success strategies to increase persistence, retention, & completion rates of post-secondary education students. 6. Bilingual in Spanish and able to show proficiency. 7.One year of relevant full-time MCCCD experience during the previous two years. **** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply. Special Working Conditions Work schedule varies. May be required to work some evenings or weekends. May be required to work at multiple sites or locations. May be required to sit for a prolonged period of time; viewing a computer monitor. May be required to lift or carry up to 25lbs. Posting Close Date Apply on or before September 22nd, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr