Administrative Program Specialist C

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Join the Louisiana Department of Health (LDH) as a management-level professional leading efforts to improve healthcare quality and regulatory compliance across more than 1,050 healthcare providers statewide. In this dynamic role, you'll analyze complex data, oversee the intake and monitoring of complaints and incidents, collaborate with IT and healthcare stakeholders, and help drive quality improvement initiatives that directly impact the health and safety of Louisiana citizens. If you enjoy problem-solving, data analysis, process improvement, and making a meaningful difference in healthcare services, this is an exciting opportunity to advance your career while serving the public.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Minimum Qualifications

Five years of experience in administrative services; OR Six years of full-time work experience in any field plus two years of experience in administrative services; OR A bachelor's degree plus two years of experience in administrative services; OR An advanced degree plus one year of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Monitors and evaluates complaints, incidents, and compliance data for healthcare providers statewide to ensure adherence to federal and state regulations and identify opportunities for quality improvement.
• Oversees the intake, tracking, and analysis of complaints and incidents received through the statewide complaint workstation for long-term care and non-long-term care programs.
• Conducts complex research and analysis of programmatic operations, gathers additional information as needed, and prepares reports, findings, and recommendations for management.
• Serves as a subject matter expert on Health Standards Section processes and regulations, independently responding to inquiries and providing technical guidance to internal and external stakeholders.
• Collaborates with Information Technology staff to support the design, maintenance, monitoring, and enhancement of complaint tracking systems and reporting tools.
• Establishes and maintains effective working relationships with healthcare providers, agency staff, and external partners to support compliance initiatives and operational effectiveness.
• Analyzes operational challenges, assesses the impact of process changes, and participates in planning, meetings, and quality improvement activities to develop and implement effective solutions.

Preferred Experience:

• Strong background in LDH/HSS databases and regulatory requirements;
• Proficient with data mining and analysis;
• Extensive experience with LDH/HSS programmatic operations and processes;
• Keen ability to conduct multifaceted analysis and inquiry;
• Experience with healthcare quality; and
• Knowledge of LDH/HSS and Medicare guidelines for programs and policies.

Position-Specific Details:

Location: Office of the Secretary / Health Standards / East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment or Promotional appointment

Cost Center: 3071040205

Position Number(s): 50567011