Air Import Agent

Job Description

This role supports the end-to-end coordination of international air import shipments, ensuring timely movement of freight, accurate operational data entry, and exceptional customer service. The Air Import Agent will manage shipment visibility, customer communications, billing activities, and compliance requirements while serving as a key point of contact for customers, vendors, and government agencies. This is a fast-paced, detail-oriented logistics role ideal for someone who thrives under pressure, enjoys problem solving, and is passionate about supply chain operations.

Day to Day:

• Coordinate and monitor international air import shipments from origin through final delivery

• Track and trace freight while proactively communicating shipment updates to customers and internal teams

• Process operational documentation, billing, dispute resolution, and foreign-to-foreign transactions

• Support customer quote requests and ensure all SOP, KPI, and compliance requirements are met

Partner cross-functionally to resolve shipment issues and improve operational efficiency

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Must Haves:

• Strong data entry skills with ability to type 30 WPM and perform 10-key by touch

• Proven ability to multitask and perform effectively in a high-volume, high-pressure environment

• Strong communication, organization, and customer service skills

Proficiency with Excel, Word, and other business systems Plusses:

• Air import experience

• Experience handling international shipment documentation and customs-related processes

Bachelor's degree in Business, Supply Chain, Logistics, or a related field