Medical Receptionist - Work from Home / Dayshift

Medical Receptionist The Medical Receptionist is responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email. This fully remote position plays a vital role in managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. Success in this role depends on the ability to stay organized, communicate with empathy, and work collaboratively within a fast-paced, tight-knit virtual team. Responsibilities include: Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses. Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups. Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable. Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries. Confirm patient registration details, ensuring all required fields are complete and accurate. Update and maintain patient information in the patient management system. Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff. Ensure documentation and correspondence are accurate and privacy-compliant. Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements. Contribute to a positive team culture, actively participating in virtual meetings and team check-ins. Perform other administrative or support duties relevant to the virtual reception function as required. Two Connect