Quality Assurance Specialist

Quality Assurance Specialist

There's something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!

Responsibilities

As a Quality Assurance Specialist you would be responsible for:

• Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

Why do Team Members Like Working for us?

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!

Qualifications

Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the success of our company. To successfully fulfill this role, you must possess the following minimum qualifications and experience:

• Minimum 1 year of customer service experience
• Valid Notary License or the ability to acquire a license
• Proficiency (reading/writing/speaking) in English
• Flexibility to work a schedule including evenings, weekends, and holidays
• Strong ability to efficiently resolve complex customer service issues
• High school diploma/GED

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 18815
• Job Category Commercial
• Posting Date 05/05/2026, 02:44 PM
• Degree Level High School Graduate
• Job Shift Day
• Locations HGV Parc Soleil Sales & Marketing (On-site)
• Area of Talent Sales
• HR Division Sales and Marketing