Quality Assurance Specialist - Temp

Job Description

This is a temporary role intended to support current business needs for a limited time.

As a Specialist Quality Assurance we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!

Responsibilities

What will I be doing?

Specialist Quality Assurance are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client's new purchase.

• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

Qualifications

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Possess or the ability to acquire a Tennessee Timeshare License.
• High School Diploma/GED.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• Strong ability to efficiently resolve complex customer service issues.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
• Microsoft Product Experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Lead future and existing Club Members to their ultimate vacation lifestyle by joining our world-class sales team. With more than 290,000 Club Members, a remarkable global presence, and travel opportunities to suit nearly every vacation type and interest, Hilton Grand Vacations offers high-income potential for top-performing sales associates. Top Sales Executives have a passion for our vacation ownership program, a desire to help discerning travelers explore the world, and they are adept at explaining the benefits of the Hilton Grand Vacation experience to potential Club Members.

Job Info

• Job Identification 19510
• Job Category Commercial
• Job Schedule Full time
• Job Shift Day
• Locations Hilton Grand Vacations Club at Tuscany Village (On-site)
• Area of Talent Sales
• HR Division Sales and Marketing