Collections Specialist

Position Summary This Collections Specialist will undertake a variety of financial and non-financial tasks to help guarantee the company’s revenues. The team member is responsible for assisting in managing outstanding company receivables and providing stellar customer service across all communications, from the submission of invoices to the collection of payments. The Collections Specialist is also responsible for reporting updates to management on customer account status and outstanding issues. Location Our preference is to hire candidates who are based in or willing to relocate to the Fort Wayne, IN, or Fort Worth, TX areas. We may consider exceptional remote candidates whose experience, skills, and qualifications closely align with the needs of the role. Compensation This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment. Responsibilities Participate in all processes associated with the collection of accounts receivable and maintain an effective cooperative working relationship with customers and the sales team. Correspond by email and phone in a fast‑paced, goal‑oriented atmosphere on all invoice short payments, billing errors, and collection issues. Prepare collection issues, call past‑due accounts daily, and document results weekly in a spreadsheet. Respond to calls from customers and provide requested information. Support billing, month‑end tasks, yearly audit requests, and the sales team when needed. Conduct research using D365 and Salesforce; review and analyze invoices. Send email communications with invoices and statements, followed by prompt phone call follow‑ups. Manage a high volume of approximately 90 customers per week, ensuring timely follow‑up. Contact each customer within one day of sending communications to ensure receipt and address any issues. Handle scenarios such as non‑responses, wrong contacts, internal delays, or pending actions with their teams. Maintain persistence and ensure customers know you are committed to resolving issues. Be proactive and confident in making phone calls. Investigate and understand the underlying reasons for payment delays or issues. Must Have Requirements A minimum of 2 years of professional experience in collections or a related field, or 2 years of relevant education and/or industry certifications that provide foundational knowledge of billing and collection practices. Ability to review and analyze financial data to identify discrepancies and collection opportunities. Demonstrated experience handling a large portfolio of accounts, with a consistent record of reducing aged receivables. Ability to identify, address, and resolve issues related to billing, payments, and customer queries promptly. Proficiency in Excel, including experience with spreadsheets for tracking and documenting collection activities. Meticulous attention to detail in managing multiple customer accounts and ensuring accurate financial reporting. Flexibility to shift focus quickly based on changing priorities or urgent collection issues. Demonstrated ability to navigate challenging customer conversations and negotiate payment arrangements while maintaining positive business relationships. Familiarity with remote communication and collaboration platforms, such as Microsoft Teams. Experience working with ERP, accounting, and CRM systems, including Microsoft Dynamics 365 (D365), Salesforce, or similar platforms used for collections, invoicing, and account management. Nice to Have Relevant industry certifications such as Credit Business Associate (CBA) or Certified Credit and Collection Professional (CCCP). Proficiency with accounting and CRM platforms, including Microsoft Dynamics 365 (D365), Salesforce, or similar systems. Employee Benefits Wellness & Fitness: On‑site CrossFit‑style gym with a full‑time personal trainer, group classes, virtual personal training, personalized workout plans, and nutrition coaching. Exclusive Employee Perks: PTR Swag & Uniform/Boot Allowance, On‑site Micro‑Markets stocked with snacks and essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools and equipment, and partner and vendor discounts. Performance Incentives: Commissions, bonuses and profit sharing opportunities based on performance. Comprehensive Benefits — Starting Day One: Premium healthcare coverage (medical, dental, vision, mental health and virtual healthcare), 401(k) matching, paid time off, life, accidental death and disability coverage, ongoing learning and development opportunities. Equal Opportunity Employer Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr