Workplace Experience Manager

About Pallet

Pallet is building AI Agents to transform logistics - a $12 trillion global industry. We've raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we've achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down - from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

About the role

We're a ~60-person team headquartered in San Francisco, with a growing satellite office of ~10 people in New York. We're in the middle of an exciting period of growth: we're moving into a brand-new SF office built to host 80-100 people, and we're on the hunt for a larger NYC space as that team expands.

We're looking for a Workplace Experience Manager to own the physical and cultural heartbeat of both offices. You'll be the person who makes our spaces run seamlessly, makes employees and visitors feel welcome the moment they walk in, and brings the team together through memorable events and offsites. This is a hands-on, in-office role for someone who loves the operational details and the people side of the job.

You'll start by anchoring our SF headquarters, with a meaningful role in shaping our office expansion in both cities. Until we hire someone on the ground in New York, you'll manage that office remotely - coordinating vendors, logistics, and the new-space search from afar.

What you'll do

• Lead day-to-day operations of our SF headquarters and own the move into our new 80-100 person space, including layout, build-out coordination, and setup.
• Remotely manage our NYC office and help source and secure a larger NYC space, partnering with leadership and external brokers/vendors until we hire a dedicated NYC lead.
• Own desk setup and workspace readiness for new hires across both offices, partnering with IT and People Ops so everyone has what they need on day one.
• Manage relationships with key vendors - WiFi/internet, janitorial, security, building management, and more - including contracts, SLAs, and escalations.
• Keep both offices stocked, clean, functional, and on-brand; troubleshoot issues quickly and proactively.
• Source, order, and manage office snacks, beverages, and supplies, balancing quality with budget.
• Plan and run company events, celebrations, and team offsites end to end - from venue and vendor selection to logistics, budget, and day-of execution.
• Bring creativity and energy to building culture and connection across two cities.
• Set up, configure, and manage our meeting room and conference room hosting software, ensuring smooth booking and AV across all rooms.
• Serve as the welcoming face of the office - greeting candidates and visitors and ensuring a great experience in close partnership with our Recruiting team and Executive Assistant.

What you'll bring

• 3+ years in workplace experience, office management, facilities, events, or operations - ideally in a fast-growing startup or multi-office environment.
• Experience supporting an office move, build-out, or expansion is a strong plus.
• Excellent organization and project management skills; you can juggle vendors, timelines, and budgets without dropping a ball.
• A hospitality mindset - you genuinely enjoy making people feel welcome and taken care of.
• Comfort managing a remote site and coordinating logistics from a distance.
• Strong communication skills and the ability to partner cross-functionally with People, IT, Recruiting, and leadership.
• Hands-on, proactive, and resourceful; you spot what needs doing before being asked.
• Comfortable working in office 5 days a week in SF, with occasional travel to NYC.

Nice to have

• Familiarity with meeting room / desk booking and visitor management tools.
• Experience negotiating commercial leases or working with real estate brokers.
• A network of reliable vendors and event partners in SF and/or NYC.

Compensation & logistics

The base salary range for this role is $80,000-$130,000 , depending on experience and scope. This is a full-time, in-office role based in San Francisco, with periodic travel to support our New York office.

Interview Process:

• Chat with Head of Talent - 30 mins
• Take Home Assessment - 2-3 days to complete
• Final Interview - 2.5-3 hours
• Brief Background Check and Reference Check

We move fast, and we'll keep you informed at every stage of the process.


Our Benefits

We invest in our people the same way we invest in our product: seriously.

• Health, Vision, and Dental benefits
• Flexible PTO
• + Life Insurance and Accidental Insurance
• ♥ Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Paid parental leave to support growing families
• Yearly learning and development stipend
• Commuter benefits for Bay Area employees
• Uber ride stipend if you ever have to work late in the office
• Remote office home stipend to get you comfy in your space
• Daily catered lunches provided
• Onboarding trip to San Francisco HQ if you work remotely
• Monthly happy hours
• Annual Company Offsites; our last one was in Palm Springs CA

Workplace Policy

We are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to one of our offices for their first week to onboard and meet the team, and we cover the full trip.


Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us.

Equal Opportunity

Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Pallet's Candidate Privacy Notice here.

Accommodations

Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at View email address on click.appcast.io .