Eligibility Technician 2

What you will be doing: In this role, you will be part of the statewide Public Assistance Eligibility Team, helping Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self‑sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively with the public, being empathetic while explaining the need for information or determining benefits. This strong asset is essential for this position. Our organization, mission, and culture: The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing basic living expenses and promoting self‑sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We aim for success by focusing on continuous improvement. The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills, build knowledge, and advance your career. We provide a competitive benefit package, flexible work schedules, and job stability. The working environment you can expect: This position joins a statewide eligibility workflow team in local Public Assistance offices. Location: The position is currently located in Kenai. The position may be in Kenai or Kodiak depending on the location of the most qualified candidate. Who we are looking for: Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment toward completing assignments promptly; works with minimal supervision; is motivated to achieve. Technical Competence: Uses knowledge acquired through formal training or on‑the‑job experience to perform one’s job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations. Minimum qualifications: One year of entry‑level experience as an Eligibility Technician 1 with the State of Alaska, or one year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Post‑secondary education in fields such as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month). EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call View phone number on click.appcast.io in Juneau or TTY: Alaska Relay 711 or View phone number on click.appcast.io or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer. #J-18808-Ljbffr