Trust Officer

Job Opportunity In Portsmouth, New Hampshire

Under administrative direction, this role uses specialized knowledge and skills to administer trusteed IRA programs. Leads defined work or projects of broad scope and complexity. Resolves or recommends solutions to complex problems. Regular contact with senior management and other internal customers is required to identify, research, and resolve account level issues and provide comprehensive solutions to complex problems or needs.

Essential Duties and Responsibilities

• Administers trusteed IRAs in accordance with statutes and regulations.
• Interacts with Financial Advisors and clients in defining goals and objectives, working along with the investment officer to establish the appropriate asset allocation and to review and approve portfolio changes.
• Interacts with beneficiaries, their advisors and Financial Advisors in the trusteed IRA administration process.
• May participate as a voting member of various committees.
• Exercises discretionary trust administrative authority as may be allowed by the Policies and Procedures.
• Proactively applies potential estate, gift, GSTT and income tax rules, changes and consequences applicable to book of accounts with supervisory interaction and support.
• Answers general Financial Advisor inquiries regarding estate planning, trust services, estate taxes and other relevant topics.
• Develops and maintains strong relationships across all levels of the organization.
• Reviews progress of assignments with executive leadership/management.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of

• IRA administration and governance practices.
• Trust administrative concepts, including state law differences.
• Trust Code of New Hampshire and/or other applicable states.
• Finance and Accounting.
• Concepts, practices, and procedures of income tax.
• Concepts, principles and practices of Fiduciary laws and principles sufficient to administer trusteed IRAs.
• Fundamental investment concepts, practices and procedures used in the securities industry.
• Principles of banking and finance and securities industry operations.
• Financial markets, products, financial advisory function, and investment process.
• Directed Trust administration experience is desired.

Skill in

• IRA governance and personal and directed trust administration.
• Strong interpersonal and leadership skills to provide a high level of customer service.
• Cultivating and maintaining effective working relationships at all levels of the organization.
• Excellent public presentation skills.
• Outstanding oral and written communication skills.
• Demonstrate uncompromising adherence to ethical principles.
• Operating standard office equipment and ability to learn software applications including computer based trust accounting systems and other common estate planning software programs.

Ability to

• Function in a professional office environment.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions.
• Provide efficient service to internal and external clients.
• Partner with other functional areas to accomplish objectives.
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Attend to detail while maintaining a big picture orientation.
• Gather information, identify linkages and trends and apply findings to assignments.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Work independently, make non-routine decisions and resolve complex problems.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Deliver unpopular messages to financial advisors and clients while maintaining positive and effective relationships.
• Establish and maintain effective working relationships at all levels of the organization, including negotiation resources.

Educational/Previous Experience Requirements

• Bachelors Degree (B.A) and a minimum of four (4) years of personal trust and IRA administration experience.
• OR ~
• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Bachelors: Accounting, Bachelors: Business Administration, Bachelors: Finance

General Experience - 3 to 6 years

Certifications

Travel: Less than 25%

Workstyle: Hybrid

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firms core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.