Assistant Manager

Assistant ManagerRosati's Pizza is 'Chicago's Greatest Thin Crust Pizza' company built on family values, work ethic, and teamwork. At Rosati's, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe. Most Rosati's Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles. Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati's Pizza and our franchisees.Job Summary:To succeed as an Assistant Manager at Rosati's Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards. We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati's.Responsibilities:Coordinate daily front and back of the house restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityPromote the brand in the local community through word-of-mouth and eventsTrain new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operationsQualifications:Proven customer service experience as a managerExtensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staffStrong leadership, communication, motivational and people skillsAcute financial management skillsYou must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional developmentPossess the ability to motivate your staff in a positive and creative mannerBenefits/Perks:Competitive Hourly WagesFriendly, Team-Oriented EnvironmentExcellent Growth OpportunitiesRosati's Pizza is a Chicago-based, family-owned Italian food and pizza restaurant, established in 1964 by Dick, Ron and Al Rosati. With the Rosati name firmly established in the Chicago suburbs, generations of mid-westerners have grown up with the brand and continue to spread its legend to every corner of the country.Rosati's specializes in authentic Chicago-style pizza and Italian cuisine with high quality ingredients, superior customer service and reliability. When people come to Rosati's, they expect the best and that is what we deliver, every time.Rosati's Pizza is growing fast, and we need you! We have a commitment to and passion for flavorful food, authentic service...and hiring the best! Join our team and you'll become part of a family that is consistently rated among the best.