Scheduling Coordinator

Job Description

Job Description

Float Team Member – Multi-Office Oral Surgery Practice | Full-time | Kentuckiana Oral Maxillofacial and Dental Implant Surgery

We are seeking a flexible, dependable, and patient-focused Float Team Member to support our growing oral surgery practice across all four office locations . This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day, and is passionate about providing exceptional patient care while supporting multiple teams.

Position Overview:
As a Float Team Member, you will travel between our four practice locations to provide coverage and support where needed. This position plays a vital role in maintaining seamless operations by assisting with front office responsibilities, patient flow, scheduling, administrative tasks, and other duties as assigned.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long-term and Short-term Disability Plans