Customer Service & E-Commerce Supervisor - Full Time

Job Responsibilities Delivers outstanding customer experience; holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers). Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members to sustain a high‑performing Team and minimize turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment (e.g., MSRs, phones, currency counters). Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance. Excellent interpersonal, motivational, team‑building, and customer‑relationship skills. Capable of teaching others in a positive and constructive manner. Proficient with email, Microsoft Office, and operations‑related applications. Qualifications 12+ months retail experience. Physical Requirements / Working Conditions Must be able to lift 50 lbs. In an 8‑hour workday: standing/walking 6‑8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires bending, twisting, squatting, and reaching. Exposure to FDA‑approved cleaning chemicals. Exposure to temperatures 90°F. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Wage Range & Benefits The wage range for this position is $20.00–$30.20 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, a wide range of benefits for full‑time and part‑time team members such as a store discount, paid time off, financial wellness, health & wellness support programs, and other team‑member perks. Eligibility for Whole Benefits is determined under the terms of the applicable plan at the date of hire and may vary based on location, length of service, and job type. Equal Opportunity Employment At Whole Foods Market, we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote based solely on qualifications for the position to be filled and business needs. #J-18808-Ljbffr