Hotel Minibar Operations Supervisor

Minibar Operations Supervisor

Reports to: Minibar Cluster Manager/Food and Beverage Director

Overall Objective:

Supervision and operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at a large upscale hotel in a city, as well as training and supervision of staff in following operational best practices, SOPs and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center, resulting in high utilization and revenues.

Job Requirements:

Supervisors must be authorized to work in the United States, speak English, be familiar with reading and understanding computer-generated reports, have above mid-level math skills, and have a sense of order, alertness, and attentiveness. Must have excellent supervisory and communication skills. Must be able and willing to work 5 days a week including weekend days and Holidays. Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs. Must be able to use email and complete mid-level data entry on Excel spreadsheets. They should be able to complete repairs on Minibars. ALL CANDIDATES MUST BE ABLE TO SATISFACTORILY PASS A BACKGROUND CHECK AND DRUG TEST TO BE ELIGIBLE FOR EMPLOYMENT.

Specific Responsibilities:

Daily Operations:

• Run and action daily reports from Minibar's Point of Sale system.
• Allocate daily work responsibilities to staff.
• Assume refill responsibilities by restocking minibars if needed.
• Monitor system and staff performance.
• Receive, store, and manage Minibar product.
• Labor expense control via efficient weekly scheduling.
• Bar maintenance and troubleshooting.
• Train staff to open and close the Minibar department on off and vacation days.
• Follow all specified health and safety guidelines at workplace.

Financial Reporting:

• Daily revenue reconciliation.
• Monitor and minimize allowances and occlusions.
• Maintain and update spreadsheets with sales, labor, accounting and inventory numbers.
• Send time sheets to Minibar HR in a timely manner.
• Provide financial reporting to Minibar Systems and hotel in the form of weekly and monthly reports.
• Update Minibar Management System database.

Liaison Work:

• Facilitate communication between Hotel and Minibar management.
• Respond to specific questions from the hotel Front Desk and Accounting staff, and your Manager in a timely manner.
• Participate in knowledge sharing via conference calls.

Minibar Operations Supervisor Daily Responsibilities:

• Obtain Detail Ticket Report (PMS posting journal)
• Run Maintenance Report, then comms test for bars on the report
• Open refill for the attendants run their reports
• Sync handhelds and make sure attendants have everything they need for the day
• Attend Daily Ops Meeting
• Track down bars on maintenance report
• Run Daily Ticket Report and post charges to guest folios which were not posted during night audit
• Do revenue reconciliation and update Workbook
• Monitor attendants' status throughout the day
• Monitor Maintenance Report throughout the day
• Do occlusions 2 or 3 times each day
• Check Transfer Audit for large disputes
• Spend 1- 2 hours per day on bar maintenance
• Throughout the day, handle guest requests and any issues that occur in a timely manner
• After attendants are done for the day, close refill and sync handhelds
• Check to see if all occlusions were posted
• Run Detail Ticket report and ensure all transactions posted to PMS
• Organize storeroom at the end of the day

Ongoing:

• Put together minibar product order Monitor par levels
• Reconcile minibar product delivery with order and invoices
• Update Workbook : Refill Analysis and invoices
• Track Expired product
• Spend time with Attendants on floors
• From time to time, meet with Front desk to discuss merchandising the minibars and guest disputes
• Keep track of spare parts
• Keep storeroom clean