Operations Analyst

Role Description

We are looking for a sharp, analytical, and collaborative candidate to join our Service Delivery Operations team as an Operations Analyst. In this role, you will support end-to-end operational workflows—including project setup, staffing coordination, forecasting, and data analysis—while ensuring adherence to delivery processes and standards. The ideal candidate is highly organized, proactive, and comfortable partnering with cross-functional leaders to drive operational accuracy and project success. This is an excellent opportunity for someone looking to grow professionally in a fast-paced, data-driven, and team-oriented environment.

Your Assignment

• Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross-functional coordination.
• Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations.
• Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity.
• Perform end-to-end operational tasks across the project lifecycle, including Sales-to-Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time-tracking oversight, and account/engagement data updates.
• Monitor adherence to delivery processes and frameworks, ensuring accurate time-tracking, status reporting, and compliance with project standards; provide reporting and insights to leadership.
• Retrieve, analyze, and update data used for standardized performance metrics, forecasting, and ongoing service-delivery operations, ensuring reliable insights that support decision-making.
• Own weekly and monthly reporting cadences related to capacity, staffing and forecasting, proactively staffing risks and trends to leadership.

Qualifications

• Bachelor's degree in Business Administration, Human Resources or a related field
• At least 3-5 years of work experience in business operations or resource management, staffing or related role
• Excellent organizational and analytical skills to ensure data accuracy and compliance
• Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks
• Experience with Certinia PSA and Salesforce to manage staffing requests, sales data, revenue forecasting, timecard processing, and operational reporting
• Strong analytical skills with knowledge of utilization metrics, capacity calculations, forecasting, and the ability to take action based on trends and insights
• Comfortable with reporting tools such as Power BI and adaptable to new technologies/software for reporting and analytics

Preferred Qualifications

• Ability to develop templates and standards around project setup and engagement compliance
• Familiarity with Google Sheets and/or Excel advanced functionality
• Knowledge of project delivery workflows, resource planning tools, and operational project lifecycle processes
• Knowledge of using GenAI tools to analyze operational data, generate insights, and support data-driven decision-making

Benefits

• 100% remote work
• Flexible Time Off
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture