Project Coordinator Health and Welfare

Overview Project Coordinator – Health & Welfare to partner with the Client Service Manager in coordinating and driving project execution across our Health & Welfare client portfolio. What You’ll Do Ongoing Project Management & Execution: Develop and maintain detailed project plans, timelines, and milestone tracking for Health & Welfare projects Meeting Facilitation: Coordinate and facilitate project meetings, status calls, and working sessions with internal teams and client stakeholders, ensuring clear action items and accountability Risk & Issue Management: Proactively identify, elevate, and support mitigation of risks and issues that may impact service delivery timelines or quality Annual Enrollment Support: Partner with the Service Delivery Manager/Team Lead to coordinate Annual Enrollment project activities, including requirements gathering, resource scheduling, timeline management, and tracking of testing activities and deliverables Stakeholder Communication & Reporting: Prepare and distribute project status updates, dashboards, and reporting materials for internal and client‑facing audiences; coordinate cross‑functional stakeholder engagement across operations, technology, compliance, and client services teams Project Documentation: Maintain comprehensive project documentation including meeting notes, action logs, decision registers, and status reports Budget Support: Support budget tracking and reporting, flagging variances or concerns to the Client Service Manager Process Improvement: Drive continuous process improvement initiatives to enhance operational efficiency and client satisfaction Compliance Leadership: Ensure ongoing service delivery compliance with legislative changes as they pertain to client populations You Have Bachelor's degree in business, human resources or related field 3+ years of experience in health & welfare benefits administration and operations 2+ years of experience in a leadership role: project management and/or line management Intermediate skill level in Microsoft Office Ability to travel up to 10%, based on the work you do and clients you serve What You Bring Ability to build collaborative relationships across internal functional teams and maintain line of sight to the client's objectives Strong commitment to understanding and meeting client needs and expectations Natural ability to identify opportunities for operational efficiency and service enhancement Strong verbal and written communication skills for client and team interactions Analytical mindset with ability to resolve complex coordination and scheduling challenges Proven ability to manage multiple projects and priorities simultaneously Flexibility to adjust to changing client requirements and regulatory environments Comfort working in a matrixed environment alongside a Service Delivery Manager/Team Lead, supporting shared accountability for client outcomes Nice to Have GBA, CEBS or other industry designation Benefits outsourcing experience Experience with large‑scale benefits administration platforms Previous consulting or client services environment experience Advanced project management certifications (PMP, Agile, etc.) Experience with compliance and regulatory requirements in benefits administration Background in change management and organizational development Experience with data analysis and reporting tools Knowledge of healthcare industry trends and regulations Bilingual capabilities (depending on client base) Salary Salary Range: $57,600 - $107,000 USD Annual Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in‑office, virtually or a combination of both Generous company matched 401K Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills Employment Type This is a current vacancy. Equal Opportunity Employer TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities as required during the recruitment process. #J-18808-Ljbffr TELUS Health