Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Service Supervisor Position Purpose

The Service Supervisor is responsible for supporting daily front-end operations while ensuring exceptional customer service, operational efficiency, and compliance with company policies and procedures. This position provides leadership and direction to front-end associates, assists with customer concerns, oversees service levels, and helps create a positive shopping experience for customers. The Service Supervisor serves as a key resource for cashiers, courtesy clerks, customer service associates, and other front-end team members.

Key Responsibilities Customer Service Leadership

• Deliver outstanding customer service and promote a customer-first culture throughout the store.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Resolve customer complaints professionally and effectively.
• Ensure customers receive prompt, friendly, and accurate service.
• Support initiatives that improve customer satisfaction and loyalty.

Front-End Operations

• Assist in supervising daily front-end activities, including checkstands, self-checkout areas, and customer service functions.
• Monitor checkout efficiency and make staffing adjustments to reduce customer wait times.
• Support opening, closing, and daily operational procedures.
• Ensure compliance with cash-handling, register, and service desk procedures.
• Maintain clean, organized, and customer-ready front-end areas.

Leadership & Team Development

• Provide direction, coaching, and support to front-end associates.
• Assist with training new employees on customer service standards and operational procedures.
• Communicate expectations, priorities, and daily assignments.
• Promote teamwork, accountability, and a positive work environment.
• Recognize opportunities to develop associate skills and performance.

Cash Handling & Accountability

• Support cash office operations and register accountability processes.
• Ensure accurate handling of cash, checks, coupons, gift cards, and other payment methods.
• Assist with balancing registers and resolving discrepancies.
• Follow all company loss prevention and cash security procedures.
• Maintain confidentiality and accuracy when handling financial transactions.

Operational Excellence

• Support implementation of store programs, promotions, and company initiatives.
• Ensure promotional signage, pricing, and service-related communications are accurate.
• Assist management in achieving productivity, labor, and service goals.
• Help maintain compliance with company operational standards and audit requirements.

Safety & Compliance

• Promote and maintain a safe working environment.
• Follow all company safety policies and procedures.
• Report accidents, equipment issues, and safety concerns promptly.
• Ensure associates are following established safety guidelines and operational practices.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience preferred.
• Prior supervisory, leadership, or team-lead experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Basic knowledge of retail operations and cash-handling procedures.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, and move throughout the store during scheduled shifts.
• Ability to lift and carry items weighing up to 25 pounds.
• Ability to perform frequent repetitive motions related to register and service operations.

Schedule Requirements

• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.

Success Factors

• Exceptional customer service and communication skills.
• Strong leadership and team-development abilities.
• Ability to manage multiple priorities while maintaining service standards.
• Commitment to operational accuracy, accountability, and compliance.
• Focus on creating a positive customer and associate experience.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve