Business Manager - Sales Analytics, Capital One Travel

Overview

Business Manager - Sales Analytics, Capital One Travel

Capital One Travel is building category-defining new verticals and we're looking for a Business Manager, Sales Analytics to own the data-and-automation engine behind how we grow supply. The initial scope of this role will focus on Vacation Rentals and expand across Activities and future new verticals . This is a rare blend of analytics depth and hands-on building: you'll use our funnel data and third-party market data to decide which markets and which inventory we should pursue, then build the AI-orchestrated pipeline that actually acquires it — sourcing hosts and property managers, automating outreach, and feeding our self-serve onboarding and business-development motions.

You'll do it in a fast-moving, entrepreneurial environment with real ownership, a small scrappy team, and AI-native tooling. If you're the kind of person who looks at the process behind the numbers — not just the dashboard — and who has already been wiring up AI workflows to replace manual, low-leverage work, this role was built for you.

Responsibilities:

• Market & inventory intelligence: Mine our search and conversion funnel to identify markets with high demand but low conversion — the markets where we're missing supply. Quantify inventory gaps against competitors, including the price points and property profiles we lack.

• Supply targeting strategy: Using third-party datasets, define the profile of inventory worth acquiring. Account for real-world availability — target the tier of high-performing-but-bookable properties, not just the fully-booked top listings.

• AI orchestration & automation: Design and build automated pipelines that identify target listings, source contact information for property-management companies and individual hosts, enrich and de-duplicate that data, and trigger automated outreach. Stand up and iterate on these workflows hands-on, including in Salesforce.

• Lead generation & conversion: Own the supply-acquisition funnel end to end — build the lead pipeline, define qualification criteria, set and improve conversion benchmarks, and route prospects to self-serve onboarding or to a BD salesperson. Continuously tune the workflow to lift conversion.

• Sales operations: Build the reporting, dashboards, triggers, and tooling that make the market-management and BD teams successful, and define the operating process across the function.

• Cross-functional partnership: Work closely with product, market management, business development, marketing, finance, and data partners to turn supply strategy into shipped, measurable outcomes.

• Experimentation & analytics rigor: Bring a strong quantitative orientation — query data directly (SQL), structure analyses, test hypotheses, and make decisions grounded in evidence rather than intuition.

What we're looking for:

• A builder-analyst hybrid: as comfortable in SQL and a conversion funnel as you are standing up an automated workflow.

• Demonstrated experience building real AI/automation workflows — you can walk us through a workflow you built, the problem it solved, the time it saved, and the stack you used.

• A track record of growing high-volume lead generation — sourcing, qualifying, and converting at scale (SMB/individual, not enterprise relationship sales), ideally where you replaced a manual or cold-calling process with a technology-driven pipeline.

• Marketplace or two-sided supply experience: you've helped acquire a hard-to-find supply side at volume (e.g., drivers, couriers, hosts, sellers, service pros).

• Scrappy, ownership-minded, and energized by ambiguity and 0→1 work.

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As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

General Responsibilities: 

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics 

• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability 

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management 

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus 

Basic Qualifications: 

• At least 3 years of professional experience performing analysis

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications: 

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 

• 5+ years of experience in analysis 

• 2+ years of experience in financial services 

• 1+ year of experience in consulting 

• 2+ years of experience in people management 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $164,800 - $188,100 for Business Manager

New York, NY: $179,700 - $205,100 for Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).