ServiceNow Technical Architect

AceStack LLC

Role: ServiceNow Technical Architect

Loc: Chicago, IL____onsite

Fulltime or permanent

Required Skill & Qualifications:
• Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
• Maintains the stability and usability of the platform across production and non-production environments
• Performs application maintenance to include performance monitoring and error identification and remediation
• Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
• Leads upgrade planning and execution
• Manage instance security: user/group access, administration, access control lists. etc.
• Provides configuration assistance to developers
• Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
• Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
• Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
• Manage system documentation, runbooks and knowledge articles.
• ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM

Roles & Responsibilities
• Design end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM)
• Define technical architecture, data models, integration patterns, and customization strategy
• Ensure compliance with ServiceNow best practices and out-of-the-box-first principles
• Establish development standards, coding guidelines, and architectural guardrails
• Review and approval:
• Custom apps
• Script includes
• Integrations
• Complex workflows & automation
• Ensure upgrade-safe, maintainable solutions
• Architect and guide integrations using:
• REST/SOAP APIs
• MID Server
• Spokes & Integration Hub
• Event-driven / async patterns
• Ensure data consistency, security, and performance
• Security & Compliance
• Leadership & Mentorin

Apply

Vacancy posted 5 days ago

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