Office Assistant 2 (NY HELPS)

Responsibilities Answer the main Division of Shelter Oversight (DSOC) phone line and respond to inquiries regarding DSOC rules and regulations. Receive complaint or grievance calls, resolve issues or transfer calls to the appropriate person or area for next level handling. Assist with typing inspection reports, addendums, and monthly reports. Respond to written communications from the public requesting information. Assist with issuing Operational Certificates for certified homeless shelters. Assist with setting up interviews, conference calls, meetings, and other similar interactions. Enter data into a shared tracking database. Fax, copy, or scan materials as needed. Enter data into SMS. Location This position is located in DSOC's Harlem office. Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). Candidates may be hired via a non‑competitive appointment if they meet the below NY HELPS minimum qualifications. Within one year of a permanent appointment, non‑competitive status will be converted to competitive status without examination, granting the full rights and privileges of competitive class employees. Employees may participate in any promotion examination for which they qualify. Non‑competitive Qualifications One year of clerical experience. 55b/c Appointment This position is eligible for a 55b/c appointment. Candidates with 55b/c eligibility are encouraged to apply. To qualify, a candidate must be currently enrolled in the Civil Service 55b/c program and meet the minimum qualifications listed above. More information about the 55b/c program can be found at Competitive Qualifications Eligible for a lateral transfer or for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Transfer eligibility information is available at Eligible to appear on the appropriate eligible list in Harlem. Additional Comments A full‑time, permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States. Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview. Equal Opportunity Employment Statement NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. In alignment with NewYork State’s Executive Orders187 and31, OTDA is committed to advancing diversity, equity, inclusion, and accessibility by fostering an inclusive workplace. #J-18808-Ljbffr