IT Project Manager II

IT Project Manager II

The IT Project Manager II is responsible for managing delivery of technology initiatives across Brand Advocacy Solutions (BAS), including AI-enabled tools, system integrations, and internal technology initiatives. This role drives end-to-end project execution, ensuring alignment across teams and successful delivery of solutions that support business operations and efficiency.

Responsibilities

Project Delivery

• Lead end-to-end project delivery across assigned initiatives.
• Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies.
• Ensure alignment across stakeholders and maintain clear project accountability.

AI & Innovation

• Manage delivery of AI-enabled tools, automations, and pilot programs across BAS.
• Partner with product and engineering teams to move initiatives from concept through deployment.
• Coordinate testing, rollout, training, and adoption activities across stakeholders.
• Track progress, adoption, and feedback to support project outcomes.

System Integrations & Applications

• Lead delivery of integration projects across enterprise systems and applications.
• Coordinate requirements, testing, and deployment activities for system enhancements.
• Ensure alignment between business needs and system capabilities.
• Partner with technical teams and vendors to deliver integrated solutions.

Execution & Governance

• Maintain project plans, RAID logs, and status reporting.
• Identify and manage risks, dependencies, and mitigation strategies.
• Facilitate project meetings and provide clear status updates.
• Communicate project progress, risks, and outcomes to stakeholders.

Stakeholder Management

• Partner across BAS agencies, IT, HR, finance, business, vendors, and clients.
• Communicate clearly with both technical and non-technical audiences.
• Drive alignment across cross-functional stakeholders.

Qualifications

Required Qualifications

• 3–5+ years of IT project management experience.
• Proven experience managing projects end-to-end.
• Experience with system integrations and enterprise applications.
• Exposure to AI, automation, or digital tools.
• Working knowledge of Agile, Scrum, Waterfall, or hybrid methodologies.
• Strong organizational, problem-solving, and communication skills.

Preferred Qualifications

• Experience in retail, field operations, or services-based organizations.
• Familiarity with enterprise platforms such as Microsoft technologies (e.g., Azure, Power Platform, M365), Salesforce, Oracle (HCM/ERP/Recruiting), UKG, or similar systems.
• Experience supporting rollout of internal tools or technology initiatives.
• Familiarity with AI-enabled tools (e.g., Copilot, automation platforms, workflow tools).
• PMP, Scrum Master, or similar certification.

Core Competencies

• Strong ownership and accountability.
• Ability to translate business needs into actionable project plans.
• Effective stakeholder management.
• Detail-oriented with strong execution discipline.
• Ability to operate in a cross-functional environment.

What Success Looks Like

• Successful delivery of AI and technology initiatives.
• Effective execution of integration and system-related projects.
• Projects delivered on time, within scope, and aligned to business needs.
• Strong cross-functional alignment and communication.

About Us

Typically, a mosaic is where all the pieces fit together nicely. That's not us. This Mosaic is where every piece stands out. That's because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn't just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it's a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what's next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.