Front Desk Manager

Front Desk Manager – Oceanfront Hotel on Wrightsville Beach

Full-time at Shell Island Resort in Wilmington, NC

$40,000 - $50,000 per year, based on experience

Lead Guest Experience. Drive Performance. Grow Your Hospitality Career.

Shell Island Resort is seeking a Front Desk Manager who excels at guest service, enjoys working with numbers, and understands that every occupancy decision impacts the bottom line. This is an opportunity to lead a front office team while developing your expertise in revenue management, hotel technology, and data-driven decision-making at one of Wilmington’s premier oceanfront resorts.

If you're analytical, business-minded, tech-savvy, and passionate about creating exceptional guest experiences, we'd love to meet you.

What We Offer

• Competitive salary of $40,000–$50,000 annually.
• Performance-based bonus opportunities.
• Opportunity to work in a premier oceanfront location.
• Hands-on exposure to modern hotel technology and revenue management strategies.
• Supportive team environment with growth potential.
• Health benefits, paid time off, and additional company benefits.

Key Responsibilities

• Lead all front desk operations, ensuring exceptional guest service and efficient daily performance.
• Recruit, train, coach, and motivate front desk team members to deliver outstanding guest experiences.
• Monitor room inventory, occupancy trends, and booking pace to support revenue optimization efforts.
• Utilize technology and AI-assisted revenue management tools to help manage pricing, availability, and demand strategies.
• Analyze hotel performance metrics, including occupancy, ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and guest satisfaction scores.
• Collaborate closely with ownership, housekeeping, and sales teams to maximize revenue opportunities and operational efficiency.
• Handle guest concerns and escalated issues with professionalism and urgency.
• Ensure compliance with company policies, procedures, and service standards.
• Identify opportunities to improve processes, increase revenue, and enhance the guest experience.

Qualifications

• Minimum 3-5 years of hotel front office experience, including at least 2 years as a Front Desk Manager, Assistant Front Office Manager, or similar leadership role.
• Demonstrated job stability, with a history of remaining in previous roles for two or more years.
• Strong business acumen and an interest in understanding how hotel operations impact revenue and profitability.
• Comfortable working with numbers, reports, and performance metrics.
• Analytical mindset with the ability to identify trends and make data-driven decisions.
• Tech-savvy and eager to learn new software platforms, including AI-assisted revenue management tools.
• Experience using hotel Property Management Systems (PMS); RDP experience is highly preferred.
• Strong leadership, communication, and problem-solving skills.
• Highly organized, detail-oriented, and adaptable in a fast-paced hospitality environment.
• Coachable, curious, and committed to continuous learning and professional growth.
• Ability to work evenings, weekends, and holidays as needed.

If you are an experienced hospitality leader who loves both people AND performance and wants to play a key role – we encourage you to apply.