Lead Application Support Specialist

Application Support Specialist Responsibilities and Duties Administer enterprise-wide Yardi configurations including user permissions, security groups, custom menus, deployment packages, and system hotfixes. Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout. Manage Level 1 and Level 3 helpdesk support queues, diagnosing and resolving complex technical issues escalated from Level 2 for all applications in scope. Provision user accounts and validate access permissions aligned with role‑based security requirements across enterprise applications. Support internal and external audits by providing comprehensive system documentation and compliance evidence. Lead weekly Level 1 team sessions to resolve outstanding tickets, identify training gaps, and deliver process improvement training. Support ITRC governance processes for all applications. Qualifications Educational Requirements: Bachelor's Degree Required. Work Experience: 5+ Years Required; 7+ Years Preferred. Physical Requirements: Sedentary Work. Career Level: 9IC Required. Required Skills 5 or more years experience in application support or system administration role, preferably in real estate technology like Yardi Voyager. Proven experience managing helpdesk operations and support teams. Experience coordinating with offshore/vendor support teams. Experience supporting audit and compliance initiatives. Track record of managing multiple applications and stakeholder groups. Experience with Azure AD and multi‑factor authentication systems. Strong understanding of enterprise access management and security protocols. Understanding of ITRC governance processes. Preferred Skills Background in real estate technology systems. Project management experience with system integrations. Proficiency in ETL processes and data integration. Knowledge of fund accounting and NCREIF reporting requirements. Experience with disaster recovery and business continuity planning. Familiarity with vulnerability management and patch operations. Related Skills Agile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development. Compensation Base Pay Range: $128,000/yr – $153,000/yr. Actual base salary may vary based on experience, role, peers, and geographic location. In addition to base salary, the competitive compensation package may include incentive programs linked to performance. Benefits We offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Benefits include a superior retirement program and highly competitive health, wellness, and work‑life offerings. Equal Opportunity Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non‑Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here. #J-18808-Ljbffr Nuveen