Endpoint Technology Engineer

Job Title: Endpoint Technology Engineer

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet:

Do you have a passion for endpoint technology and love pairing solutions to solve business problems? Are you detail-oriented and always looking for ways to improve processes and performance? If so, we'd love to meet you!

Delta Faucet Company is seeking an experienced Endpoint Technology Engineer to support, enhance, and lead our endpoint infrastructure. In this role, you'll design, implement, and optimize endpoint solutions that elevate security, efficiency, performance, and user experience. You'll also provide executive-level support and contribute to the strategic development of our endpoint management maturity.

Key Responsibilities

• Endpoint Technology Management: Configure, deploy, and administer endpoint technologies, including operating systems, application deployments/upgrades, security tools, and management solutions.
• Endpoint & Executive Support: Provide high-quality support and maintenance for endpoint devices, including printers, AV equipment, and applications; support executive users and be available for on-call needs as required.
• Strategy & Delivery: Contribute to endpoint technology roadmaps, define hardware/software standards, maintain SLAs, and develop new support initiatives. Collaborate with vendors to enhance quality and capacity.
• Incident & Problem Management: Ensure timely issue resolution, lead critical incident responses, and perform root cause analysis to drive continuous improvement.
• Documentation & Knowledge Management: Create and maintain solution documentation, SOPs, and work instructions to ensure process consistency.
• Process Improvement: Lead continuous improvement initiatives to enhance endpoint performance, user experience, and team efficiency.
• Training: Onboard new team members and conduct training for IT and business teams to strengthen endpoint knowledge and best practices.

Qualifications

• 5-8 + years' of experience in an endpoint or desktop engineering role.
• Strong technical proficiency in O365, Windows OS, macOS, desktop applications, computer hardware, and related endpoint technologies.
• Experience with enterprise imaging, endpoint deployment, and application packaging.
• Expertise in PowerShell scripting and Microsoft Intune required.
• Working knowledge of Windows Server, TCP/IP, Microsoft Endpoint Configuration Manager (MECM), Intune, and endpoint virtualization platforms.
• Experience supporting executive staff with professionalism and discretion.
• Certifications:
• ITIL Foundation or similar IT Service Management certification.
• Relevant technical certifications such as CompTIA A+, Microsoft Certified: Modern Desktop/Endpoint Administrator Associate, or Apple Certified Support Professional.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.