Client Services Case Manager

Job Description

Job Description

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

•       Handle inbound and outbound phone calls professionally and efficiently

•       Provide excellent customer service to clients, caregivers, referral sources, and team members

•       Contact new clients and assist with intake and insurance-related information

•       Complete client wellness checks and periodic in-home visits

•       Document all client interactions and encounters within company systems

•       Maintain accurate electronic filing, documentation, and communication records

•       Assist with six-month client renewals and care plan updates

•       Monitor client satisfaction and ensure services are being provided appropriately

•       Support compliance efforts in accordance with state, federal, and company requirements

•       Work closely with supervisors and administrative staff to resolve client or caregiver concerns

•       Assist with tracking and maintaining client and caregiver documentation

•       Communicate with insurance companies regarding client information and service-related issues

•       Ensure clients are receiving authorized ADLs and IADLs listed within their care plans

•       Support general office operations and administrative tasks as needed

•       Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

•       Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record

•       Must be fluent in English

•       Strong computer skills and working knowledge of Google Workspace products required

•       Strong organizational, typing, and documentation skills

•       Ability to communicate effectively both verbally and in writing

•       Ability to multitask and work efficiently in a fast-paced environment

•       Strong interpersonal and problem-solving skills

•       Ability to work independently and collaboratively as part of a team

•       Ability to maintain professionalism and confidentiality at all times

•       High School Diploma or equivalent required

•       Previous administrative home care experience preferred

Benefits

Full-time employees may qualify for the following benefits:

•       Paid time off

•       401(k) retirement benefits

•       Overtime pay

•       Opportunities for growth and advancement

Additional Information

•       Job Type: Full-Time

•       Pay: $22–$25 per hour

•       This position requires the use of your own vehicle for work-related responsibilities

•       This is an in-person position within our office environment

Application Question(s)

•       Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?

Experience

•       Working at an office of a home care agency: 1 year (Preferred)

•       Administrative HHAeXchange system: 1 year (Preferred)

•       Administrative home care: 1 year (Preferred)