Service Desk Level 1 Analyst
Full-time
DYOPATH
Your Mission as a Service Desk Level 1 Analyst - Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred.
- Professional certifications (or working toward):
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS , Microsoft Office suite , and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Service Desk Level 1 Analyst in Remote vacancy
- ...about delivering great customer service and solving technical issues? We... ...looking for a Service Operations Analyst to join our Service Experience team, providing Level 1 support across a diverse client... ...support within a service desk or service operations environment...Level 1Full timeWork experience placementRemote work
The Missing Link
Indiaa month ago - ...Juno is seeking a hands-on IT Support Analyst to join our growing team in Glen Mills,... ...go-to resource for desktop, mobile, and Level 1 ERP/CRM support, helping to ensure our... ...Support) Government and Public Sector - Service Support Desk Analyst Philadelphia, PA $32,900.00-$54...Level 1Full timePart timeWork at officeLocal areaRemote work
- The New Jersey Judiciary—Monmouth Vicinage—is seeking an information technology professional to provide Level 1 hardware, software and network support with emphasis on video conferencing. The role requires flexibility and may include weekends and a hybrid work schedule...Level 1Remote work
- ...Division (JOID) provides expert support services to a range of customers spanning across the... ...a future need for a Technical Management Analyst to assist with systems engineering (SE)... ...Suitability.Desired:DHS Systems Engineering Level 1, DAWIA Engineering and Technical...Level 1Work at officeFlexible hours
- ...qualified Sr Business Systems Analyst. Job Title: Sr Business... ...excellent customer service and technical analysis.Qualifications... ...to expert level query writing experience... ...Production Support (Level 1 and 2)Experience with... ...user base in a 24x7 help desk environment Support and...Level 1Remote workShift workWeekend work
Varite
San Francisco, CA4 days ago - ...This role will be responsible for providing Level 1 and Level 2 technical support across the... ...supporting Windows laptops and desk tops.Working knowledge of Microsoft 365,... ...person and remote sup port.Strong customer service and communication sk ills.Ability to prioritize...Level 1Work at officeRemote workWeekend work
- ...Delivery) | Ex - Tech Mahindra Title/Level: Product Support Analyst 2 Location: Remote Client: State of TX... ...and provide detailed feedback to Level 1 and Level 2 support teams. Validate fixes... ...Analyst and Consulting Industries IT Services and IT Consulting and Education #J-18...Level 1Contract workRemote work
$80k - $100k
...About the role We are seeking a Level 3 IT Analyst to join our IT team. This... ...network connectivity, and cloud services. Serve as an escalation... ...guidance and support to Level 1 and Level 2 technicians, helping... ..., systems support, help desk, or a similar technical role....Level 1Work at officeRemote work$22 per hour
...Product Support Analyst Bring your analytical talent to life as a Product Support Analyst... ...the “social mission” characteristic of a service organization. They unite individuals with... ...financial operations preferred. LOMA Level 1 designation completed or willing to...Level 1Hourly payFull timeTemporary workWork at officeLocal areaRelocationHome officeVisa sponsorshipWork visaMonday to FridayFlexible hoursModern Woodmen
Rock Island, IL5 days ago- ...configurations and software to ensure effective use of resources• Provide level 1 technical support and incident management functions• Diagnose... ...product performance problems• Perform maintenance and repair services• Ensure customer satisfaction by advising on preventive...Level 1Remote work
$95k - $137.5k
...Division (JOID) provides expert support services to a range of customers spanning the Department... ...a future need for a Technical Management Analyst to assist with systems engineering (SE)... ...Qualifications DHS Systems Engineering Level 1, DAWIA Engineering and Technical...Level 1Work at officeFlexible hours$81.33k - $119.67k
...locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and... ...Summary:We have an exciting opportunity to join our team as a Epic Analyst II - AP Beaker. In this role, the successful candidate is...Level 1Full time$96k - $137k
...what’s next - together! As a Sr. Program Analyst, Operations & Synergy, AoA on the Anaplan... ...can do business. Your Impact 1. Agile Operations & Scrum Leadership... ...cross-functional initiatives. Macro-Level Scope & Systems Thinking: Evaluate end-to-...Level 1Full timeLive inWork at office$70k - $90k
...Overview KYC Analyst Level 1 – Compensation Range $ 70 - 90k JOB SUMMARY: The KYC Analyst reports to the Head, KYC/EDD and is responsible for performing KYC reviews of new and existing Foreign Correspondent Banks and Corporate customers with accuracy quality and timely...Level 1UBA America
New York, NY2 days ago$60 - $70 per hour
...a contractor experienced with Onsite IT Analyst to support our New York City office and global... ...for someone who is detail-obsessed, service-driven, and passionate about delivering an... ...exceptional IT experience. What You’ll Do Provide Level 1 & 2 support for onsite employees and...Level 1Hourly payFor contractorsWork at officeImmediate startRemote workWorldwideDoppel
New York, NY3 days ago- ...SOC Analyst Do you want to be a part of one of the fastest-growing and largest global... ...for security incidents and other security service related topics. Utilize and improve the... ...certifications (such as GIAC, CompTIA, CEH, Blue Team Level 1/2) are a plus. You speak English...Level 1Remote work
Computer Task Group
United States5 days ago - ...Job Title: Tier 3 Security Analyst Location: Full Remote Contract: 6-month Contract... ...or completed investigations performed by Level 1/L2 SOC Analysts for potential escalation... ...architects to deliver superior security services to business units. • Develop, enhance,...Level 1Contract workLocal areaRemote work
My3Tech Inc
United States1 day ago $100k - $140k
...Position Title: SOC Analyst T3 Position Type: Full-time... ...Functions: Senior level staff within the Security Operations... ...Responsible for projects dedicated to Service improvement and optimization.... ...Blue Team Security Level 1 Certification Proficient in...Level 1Full timeRemote workSummit 7 Systems
United States3 days ago$110k - $140k
...equity research support for our Technology analystThe Associate Analyst program is a three-to-five-year structured program offering... ...preference for candidates that have successfully completed at least Level 1 of the CFA designation Familiarity with Python and AI-assisted...Level 1Full timeWork experience placementLocal areaRemote work1 day per week- ...goal of enabling human life on Mars.LEGAL ANALYST, PRODUCT COUNSEL (STARLINK)SpaceX is... ...low-latency broadband internet and mobile services globally.As a Legal Analyst, Product Counsel... ...neededCOMPENSATION AND BENEFITS: Pay Range: Level 1: $85,000.00 - $110,000.00Level 2: $100,0...Level 1Permanent employmentTemporary workWork experience placementRemote workWorldwideWeekend work
- ...Remote Salesforce Business Analyst The Salesforce Business Analyst should have a solid understanding... ...a prioritized backlog of EPICs (big, high-level user stories) that align with long-term... ...Architectures at two levels: Level 1 (high level) and Level 2 (more detailed)....Level 1Remote workShift work
Wolf Recruiting
United States12 hours ago - ...Position Title: Epic Analyst II - Beaker AP Department: IT Care Delivery Applications Job Description... .... With 11,000 employees and more than 1,300 physicians and advanced practice... ...hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center...Level 1Full timeRemote workRelocationShift work
OU Medicine
Brooklyn, NY2 days ago $120k - $145k
...Job Name: All Source Analyst Level : Senior Location: Fort Meade, Maryland Remote Work... ...Intelligence Community, the USCYBERCOM service components, other combatant commands, Cyber... ...for DoD Directive 8570.01 for IAT level 1 or IAM level 1 or relevant equivalent...Level 1Full timeContract workFor contractorsWork at officeRemote workLong distanceFlexible hoursChopine Analytic Solutions LLC
Maryland5 days ago$29.14 - $43.72 per hour
...a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving... ...to be our best when providing effective services to our patients. We acknowledge and... ...bias. About This Position The Compensation Analyst partners with organization leaders and HR...Level 1Full timeContract workPart timeRemote workShift workWeekend workNorth Memorial Health
Minneapolis, MN1 day ago- ...with the ultimate goal of enabling human life on Mars.BUSINESS ANALYST (CUSTOMER SUCCESS)Starlink, our revolutionary satellite constellation... ...various SpaceX sitesCOMPENSATION AND BENEFITS: Pay Range: Level 1: $85,000.00 - $115,000.00Level 2: $100,000.00 - $140,000.00...Level 1Permanent employmentTemporary workWork at officeRemote workWorldwideMonday to FridayWeekend work
- ...both remote and onsite) and for configured services running on various platforms (operating... ...implements technology at the operating system-level across all server and network areas, and... ...recovery tests. Serves a resource to level 1 technicians on routine backup strategies...Level 1Contract workWork at officeRemote work
ASM Research
San Antonio, TX5 days ago - ...IAM Analyst This is a 3+ month contract. Position: IAM... ...Primary Responsibilities: 1. Responsible for Level 1 admin providing basic to... ...customer satisfaction and ensures services align with needs. (... ...escalation point for the Service Desk and Field Support (...Level 1Contract workWork experience placementLocal areaRemote work
Software Technology Inc
Boston, MA4 days ago $99k - $225k
...complianceAbility to develop technical documentation to support accreditation effortsTS/SCI clearanceHS diploma or GEDDoD 8140 IAM Level 1 CertificationNice If You Have: Experience implementing and maintaining security controls in a cloud-based environmentExperience as...Level 1Full timeContract workPart timeWork at officeLocal areaRemote work$140k - $170k
...Revops Analyst / Sr. Salesforce Administrator We're hiring a RevOps Analyst / Sr. Salesforce... .../permission structures that balance self-service with data consistency Own day-to-day... ...Salesforce Administrator Level 1 certification or higher Hands on experience...Level 1Remote workWork from homeHome officeRelocation packageRoboflow
United States4 days ago$29.14 - $43.72 per hour
...a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving... ...to be our best when providing effective services to our patients. We acknowledge and... ...bias. About this position The Compensation Analyst partners with organization leaders and HR...Level 1Full timeContract workPart timeFor contractorsFor subcontractorWork at officeRemote workShift workNorth Memorial Medical Center
Robbinsdale, MN1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Level 1 Analyst. Be the first to apply!
Related searches
- operations support technician Remote
- product support technician Remote
- senior technical analyst Remote
- systems support technician Remote
- user support analyst Remote
- junior IT service management analyst Remote
- technical support specialist Remote
- remote support technician Remote
- help desk assistant Remote
- personal computer support technician Remote