Front Desk Clerk

Job Details

Job Location: Hotel Valencia Santana Row - San Jose, CA

Position Type: Part Time

Salary Range: $21.00 - $21.00 Hourly

Job Requisition: On-Call Front Desk Agent

Job Summary

Hotel Valencia is seeking a dedicated and professional On-Call Front Desk Agent to join our guest services team. In this role, you will serve as the first point of contact for our guests, ensuring a seamless and welcoming experience from check-in to check-out. This position offers a flexible, on-call schedule to support the hotel’s needs during peak periods, holidays, and staff absences.

You will be responsible for handling guest registrations, reservations, concierge requests, and maintaining accurate guest accounts—all while delivering the highest level of customer service.

Schedule & Availability Requirements

This is an on-call position that requires flexibility to work rotating shifts, including weekends and holidays. Shifts may include:

• 6:00 AM – 2:30 PM
• 7:00 AM – 3:30 PM
• 10:00 AM – 6:30 PM
• 2:00 PM – 10:30 PM

Key Responsibilities

• Warmly welcome and check in guests, ensuring efficient and accurate service
• Handle check-outs, payments, and folio review with professionalism
• Manage reservations and respond to guest inquiries and special requests
• Provide concierge services such as local area information and recommendations
• Monitor guest satisfaction and follow up on requests to ensure a positive experience

• Perform bucket checks and monitor room availability
• Close shift with proper documentation and financial balancing
• Process guest charges and distribute billing reports to relevant departments
• Operate front desk systems (PMS, POS, PBX, etc.) and troubleshoot issues as needed
• Support coordination between departments (e.g., housekeeping, sales, maintenance)

Core Competencies

• Exceptional communication and interpersonal skills
• Ability to assess situations quickly and make sound decisions
• Strong organizational and multitasking abilities
• Professional demeanor with a guest-first attitude
• Accuracy in handling payments and financial records
• Adaptability to changing demands and a fast-paced environment

Work Environment & Physical Requirements

• Primarily indoor work with some exposure to outdoor conditions
• Prolonged standing and walking
• Frequent bending, reaching, lifting, and carrying items up to 20 lbs

Preferred Qualifications

• Previous experience in hospitality or a guest-facing role
• Familiarity with hotel front desk software systems
• Proven ability to remain calm and efficient under pressure

Benefits for On-Call Staff Include

• Competitive hourly rate
• Paid Community Service Days
• Eligibility for select insurance benefits (based on hours worked and duration of service)

Join our team and be part of a dynamic and guest-focused hospitality experience!

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities for all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

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Required Qualifications

• Strong Communication Skills: Ability to clearly and professionally communicate with guests and team members.
• Customer Service Mindset: Friendly, approachable, and eager to provide excellent service.
• Problem-Solving Abilities: Capable of quickly identifying and resolving guest or operational issues.
• Multitasking & Time Management: Able to handle multiple responsibilities in a fast-paced environment.
• Basic Computer Skills: Comfortable using hotel systems, email, and other front desk software.
• Attention to Detail: Ability to accurately process payments, review guest accounts, and complete administrative tasks.
• Team Player: Works well with colleagues across different departments to ensure a seamless guest experience.
• Professionalism & Appearance: Maintains a polished and professional demeanor, including proper uniform and name tag.
• Reliability & Flexibility: Available for a rotating schedule, including weekends and holidays, based on business needs.

Preferred Qualifications (Not Required)

• Previous experience in hospitality, customer service, or front desk operations.
• Familiarity with hotel reservation systems (PMS), phone systems (PBX), and other front desk technology.
• Knowledge of hotel services, promotional programs, and local attractions.