Retail Delivery Leader - eCommerce & Store Technology

Job Description

About GSPANN

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Retail Delivery Leader – eCommerce & Store Technology

Location: Seattle, WA – Onsite/Hybrid

Experience: 15+ years

Industry: Retail / Digital Commerce

Role Summary

We are looking for a senior Retail Delivery Leader to lead complex digital commerce and store technology initiatives. This role requires strong retail domain knowledge, deep technical expertise, delivery leadership, and the ability to confidently lead customer discussions across business, product, architecture, and engineering stakeholders.

The ideal candidate will have experience across eCommerce, POS, composable commerce, product and content platforms, and omnichannel retail, with exposure to platforms such as commercetools, Salesforce Commerce Cloud (SFCC), Salsify, Contentful, and Oracle Xstore.

Key Responsibilities

• Lead end-to-end delivery of eCommerce, POS, store technology, and omnichannel retail programs.
• Serve as the primary customer-facing delivery and technology leader, driving discussions with senior customer stakeholders.
• Lead delivery across commercetools, Salesforce Commerce Cloud, Salsify, Contentful, Oracle Xstore, and associated integration ecosystems.
• Provide technical leadership across composable and headless architectures, APIs, microservices, cloud technologies, integrations, and event-driven solutions.
• Coordinate product, architecture, engineering, QA, DevOps, and business teams across onsite and offshore locations.
• Manage delivery plans, dependencies, risks, budgets, resources, governance, and executive reporting.
• Drive integration across commerce, POS, product information, content, inventory, order management, payments, promotions, and fulfillment.
• Proactively identify delivery risks and lead the resolution of complex technical and cross-platform issues.
• Build trusted customer relationships and identify opportunities for platform modernization and continuous improvement.

Required Skills

• 15+ years of IT experience, with significant experience leading complex retail technology programs.
• Strong experience in retail, eCommerce, POS, store systems, and omnichannel retail.
• Technical and delivery experience with several of the following platforms:

◦ commercetools

◦ Salesforce Commerce Cloud (SFCC)

◦ Oracle Xstore / POS

◦ Salsify PIM

◦ Contentful CMS

• Strong understanding of composable commerce and MACH architecture.
• Experience with APIs, microservices, cloud-native applications, integration platforms, CI/CD, and DevOps.
• Strong understanding of retail functions, including catalog, product, pricing, promotions, inventory, checkout, payments, orders, fulfillment, returns, and store operations.
• Demonstrated experience managing large onsite and offshore engineering and delivery teams.
• Strong experience in Agile delivery and program governance.
• Excellent customer communication, executive presence, and stakeholder management skills.
• Ability to facilitate discussions involving both business and highly technical stakeholders.

Ideal Candidate

We are looking for a hands-on technology and delivery leader who can understand the architecture and technology landscape, challenge engineering teams, connect dependencies across eCommerce and store platforms, and confidently represent the delivery organization in discussions with senior leadership.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.